Melissa Backlund
East Wareham
Summary
Proven professional with a robust background in customer service and time management, honed at Walmart and in the US Army Reserves. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in leveraging computer skills to optimize efficiency and accuracy. Demonstrated ability to adapt and thrive, achieving significant operational improvements.
Overview
2008
2008
years of professional experience
Work History
Associate
Walmart
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
Soldier
US Army Reserves
08.1999 - 08.2007
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Secured and protected military property, assets, and personnel.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
Parts Sales Manager
AutoZone
03.2000 - 06.2007
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
Education
General - All
Carver High
Carver06.2000
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
Timeline
Parts Sales Manager
AutoZone
03.2000 - 06.2007
Soldier
US Army Reserves
08.1999 - 08.2007
Associate
Walmart
General - All
Carver High
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