MELISSA BAPTISTA
Salem
Summary
Relationship-driven healthcare professional with 4+ years of experience transitioning into sales. Known for building trust across patients, families, and providers by understanding needs and delivering meaningful solutions. Multilingual with scientific training, combining analytical thinking and empathy in consultative sales environments. Proven in client acquisition and retention, collaborative teamwork, persuasive communication, and adapting to fast-paced, evolving markets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
ReactDx
08.2025 - 12.2025
- Conducted comprehensive product demonstrations to showcase features and benefits to potential customers.
- Utilized CRM systems for tracking customer interactions and managing sales pipelines efficiently.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
Retail Sales Associate
Good Neighbor
11.2024 - 08.2025
- Help customers identify products that meet their specific needs through personalized recommendations and expert product knowledge
- Coordinate with wholesale suppliers to negotiate pricing and curate high-value product bundles tailored to customer demand
- Maintain in-depth understanding of niche product offerings to confidently educate customers and drive informed purchasing decisions
- Manage inventory levels, restock displays, and ensure visually appealing merchandising that aligns with brand identity
Medical Assistant
North Shore Pain Management
09.2023 - 11.2024
- Welcomed and guided 50+ patients daily, making each person feel heard and valued—just as I would nurture relationships with clients
- Translated complex treatment plans into clear, actionable steps—a skill directly applicable to explaining product benefits
- Collaborated with doctors, nurses, and admin staff to create seamless patient experiences—much like coordinating with sales and support teams
- Mentored new team members, sharing not just procedures but the art of patient connection
- Operated X-ray and ablation equipment, maintained sterile fields, assisted in procedures, and provided post-op wound care and bandaging.
Home Health CNA
AJ Home Care
08.2021 - 08.2023
- Developed intuitive understanding of clients' unspoken needs—a crucial skill for identifying sales opportunities
- Adapted care approaches for each individual's preferences—just as successful sales professionals tailor their approach
- Created detailed documentation that ensured continuity of care—paralleling the meticulous account management needed in sales
Home Health/Hospice Aide & Operations Manager
Reliamed Health Care
02.2019 - 05.2021
- Coordinated care deliverables while maintaining meaningful connections with clients—similar to managing multiple sales accounts
- Served as the bridge between families, healthcare providers, and our team—much like a sales professional connects clients with solutions
- Managed sensitive situations with both empathy and professionalism—essential skills for navigating complex sales conversations
Education
Bachelor of Science - Biology
University of Massachusetts Boston
05.2018
Skills
- Building authentic relationships that foster trust and loyalty
- Listening deeply to uncover needs others might miss
- Communicating complex information in accessible, caring ways
- Adapting quickly in fast-paced, evolving environments
- Bringing teams together to achieve shared goals
- Managing time effectively without sacrificing quality of care
- Client relationship building
- Account management
- Pipeline management
Accomplishments
- Transformed complex scientific concepts into "aha!" moments for struggling students—just as I'll translate product features into clear benefits
- Customized teaching approaches based on learning styles—demonstrating my adaptability in communication
Certification
- CPR and First Aid Certification
- Certified Nursing Assistant (CNA)
- Home Health Aide Certification
LANGUAGES THAT CONNECT ME WITH OTHERS
Swahili — Fluent
Luo — Fluent
French — Proficient
Timeline
Account Executive
ReactDx
08.2025 - 12.2025
Retail Sales Associate
Good Neighbor
11.2024 - 08.2025
Medical Assistant
North Shore Pain Management
09.2023 - 11.2024
Home Health CNA
AJ Home Care
08.2021 - 08.2023
Home Health/Hospice Aide & Operations Manager
Reliamed Health Care
02.2019 - 05.2021
Bachelor of Science - Biology
University of Massachusetts Boston