Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Benson

Arlington

Summary

I am an enthusiastic, honest and wholly reliable individual who is personable and loves meeting new people. I have always worked in customer service roles, some of which have been face to face and have prior experience of working in coffee shops.

Hardworking and conscientious, I have a zest for learning and new experiences, and am happy to follow instruction and learn from others.

I am naturally organized, tidy and meticulous and am both hygiene and cleanliness-conscious.

I enjoy being part of a team and have a respectful, compromising and flexible attitude towards colleagues and my employer.

I advocate for excellent customer service and understand its true value especially to customer-facing businesses and customer morale.

Overview

4
4
years of professional experience

Work History

Insurance Administrator

Chestergates Veterinary Specialists
04.2023 - 08.2024
  • Customer service role preparing and processing pet insurance claims for insurance companies
  • Handling insurance and accounts queries from insurance companies and clients
  • Involved a high level of customer service and building valued relationships with clients and customers (telephone and face to face)
  • Experience of dealing with all types of customer in many different circumstances; keeping calm and confident when delivering decisions even in difficult circumstances
  • Improved efficiency and savings (reduced insurance debts by at least 50% in less than 6 months)

Customer Service Representative (Temp)

The Business Connection
04.2022 - 08.2022
  • Assisted in inputing contractor's time sheets for Accounts Payable
  • Attention to detail and high accuracy required
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying with specific deadlines
  • Covered incoming telephone lines from clients and customers

Proof-Reader/Data Input (Temp)

VST Ltd
08.2021 - 12.2021
  • Proof reader/date imput for disability legislation
  • Worked independently requiring a high level of self motivation and time management
  • Fast-paced deadline-driven environment with a key emphasis on accuracy


Internal Claims Handler

Quadra Claims Ltd
11.2020 - 08.2021
  • Remote role processing and settling household insurance claims
  • Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management
  • Communicated effectively with clients throughout the entire claims process, ensuring transparency and understanding at each stage
  • Enhanced customer satisfaction by promptly addressing inquiries and providing confident and thorough explanations of claim decisions

Retail Associate

Goodwill Industries International
05.2020 - 10.2020
  • Prepared products for shop floor, responsible for cash register, rotating and tidying products
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • High level of customer service and communication skills


Education

Featherstone High School
West Yorkshire, England

N.E.W. College
West Yorkshire, England

Skills

  • Customer service
  • Written and oral communication
  • Relationship building
  • Team player
  • Organization
  • Self motivation

Timeline

Insurance Administrator

Chestergates Veterinary Specialists
04.2023 - 08.2024

Customer Service Representative (Temp)

The Business Connection
04.2022 - 08.2022

Proof-Reader/Data Input (Temp)

VST Ltd
08.2021 - 12.2021

Internal Claims Handler

Quadra Claims Ltd
11.2020 - 08.2021

Retail Associate

Goodwill Industries International
05.2020 - 10.2020

Featherstone High School

N.E.W. College

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Melissa Benson