Melissa Bromby
Newburyport
Summary
Hardworking and passionate job seeker with 28 years of comprehensive experience in medical office administration, driving improvements in patient satisfaction and operational efficiency. Proven expertise in managing appointments, verifying insurance, and facilitating seamless patient interactions, ensuring a welcoming environment. Exceptional communication and multitasking abilities enhance collaborative efforts with healthcare teams, ultimately fostering superior patient care. Proficiency in office technology and medical terminology supports streamlined operations and accurate processing of patient information. A commitment to delivering outstanding service is one of my top priorities.
Overview
29
29
years of professional experience
Work History
Radiology Tech Assistant
Mass General Brigham
10.2024 - Current
- Assist with patient exams, diagnostic tests, and treatments, ensuring comfort and safety.
- Prepare and position patients for imaging procedures.
- Order and maintain inventory of medical supplies to support efficient operations.
- Clean and prepare exam rooms for seamless transitions between patient visits and adhering to infection control guidelines.
- Transport patients to Radiology and various hospital departments, ensuring timely arrivals.
- Provide post-procedure care and monitoring for patients following breast core biopsies, ensuring comfort, safety, and adherence to recovery protocols.
- Collaborate with medical staff to streamline workflow and enhance patient care delivery.
- Prepare patients for procedures by explaining processes and providing necessary instructions.
- Demonstrate adaptability by cross-training in various imaging modalities, allowing for increased flexibility within the department when staffing shortages occurred.
- Explain imaging procedures to patients, offering comfort and assistance.
Patient Care Coordinator
Northeast Dermatology
10.2021 - 10.2024
- Greeted patients to enhance experience and provide essential information.
- Collected co-payments, balances and verified insurance for accurate transactions.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Oversaw provider schedules, ensuring timely appointment management.
- Facilitated sales in cosmetic supplies, contributing to revenue growth.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Patient Care Representative
Middleton Family Medicine
06.2009 - 10.2021
- Provided front desk support, ensuring a welcoming environment for patients and visitors for Primary Care, Dermatology and Endocrinology departments
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions while providing exceptional customer service.
- Processed prior authorizations for exams and medications, enhancing patient care.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Handled prescription refill requests.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Services Coordinator II
NSMC Women's Center/Partners Healthcare Systems
06.1997 - 09.2009
- Researched and verified insurance benefits for infertility practice.
- Oversaw insurance verification processes, ensuring compliance with organizational policies and procedures.
- Prepared letters of explanation and interpretation of benefits for patients.
- Provided financial guidance for self-pay patients and resolved billing issues.
- Consulted daily with physicians and nurses to enhance patient care.
- Managed staffing, assigned work, and monitored patient flow in the radiology department.
- Trained new team members on office protocols, enhancing team performance and patient care standards.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
Education
Associates in Science Degree - Medicine
Marion Court Jr College
Swampscott05.1996
High School Diploma - undefined
Ipswich High School
Ipswich05.1994
Skills
- Strong verbal communication
- Strong organizational abilities
- Effective multitasking
- Detail-oriented approach
- Effective time management
- Upholding privacy standards
- Proficient in patient positioning techniques
- Proficient in Anatomy/Medical Terminology
- Ensuring sterile conditions
- Safety protocols
- Documentation expertise
- Collaborative teamwork
- Proficient in Athena
- Proficient in Epic
Timeline
Radiology Tech Assistant
Mass General Brigham
10.2024 - Current
Patient Care Coordinator
Northeast Dermatology
10.2021 - 10.2024
Patient Care Representative
Middleton Family Medicine
06.2009 - 10.2021
Patient Services Coordinator II
NSMC Women's Center/Partners Healthcare Systems
06.1997 - 09.2009
High School Diploma - undefined
Ipswich High School
Associates in Science Degree - Medicine
Marion Court Jr College