Melissa Cassesse
Springfield
Summary
Dynamic and detail-oriented Surgery Scheduler at Ear Nose & Throat Surgeons of Western New England, skilled in patient education and pre-authorization processes. Successfully minimized complications through effective communication and prioritized urgent cases, enhancing overall patient care. CPR certified, with a proven ability to foster trust and maintain a safe clinical environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Surgery-scheduler
Ear Nose & Throat Surgeons of Western New England
09.2022 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
Registry Medical Assistant
Baystate General Surgery
07.2017 - 09.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Registry Medical Assistant
Baystate Family Advocacy Center
03.2015 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Professional Medical Assistant Program - Medical Assistant
Brandford Hall Career Institute
Springfield, MA08-2003
High School Diploma -
Central High School
Springfield, MA06-1999
Skills
- Surgery scheduling
- Pre-authorization
- CPR certified
- Payment scheduling and collection
- Attention to detail
Certification
- American Registry Of Medical Assistant
- CPR/AED Certification
Timeline
Surgery-scheduler
Ear Nose & Throat Surgeons of Western New England
09.2022 - Current
Registry Medical Assistant
Baystate General Surgery
07.2017 - 09.2022
Registry Medical Assistant
Baystate Family Advocacy Center
03.2015 - 07.2017
Professional Medical Assistant Program - Medical Assistant
Brandford Hall Career Institute
High School Diploma -
Central High School
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