MELISSA FIGUEROA ACEVEDO
Springfield
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
C&S Wholesale Grocers Inc.
Westfield, MA
09.2025 - Current
- Effectively and safely supervise the day-to-day shift operations of one or more warehouse areas of responsibility (AOR). Warehouse functions may include: selecting, loading, shipping, receiving, safety, sanitation, replenishment and product storage processes in a Grocery, Perishables or Freezer Warehouse environment.
- Manage and supervise the daily activities of Warehouse Associates in the fulfillment of customer orders and general warehouse operations
- Instruct and provide oversight to Warehouse Associates in the proper execution of all established quality, safety and sanitation practices of warehouse operations
- Collaborate with Shift Manager in the development of employee performance development plans (PDPs); Coach, mentor and guide Associates in the execution of PDPs; Utilize progressive coaching and counseling concepts according to established policies and procedures to provide continuous feedback on performance, increase employee retention and improve employee relations.
- Manage to set KPI's: Safety, Retention, Productivity, Budget and Quality (Shrink)
- Use discretion and judgment to conduct a variety of Safety, Quality, Shrink and Operational audits and encourage a sense of responsibility and ownership in the results of these audits in Associates
- Conduct accident investigation per company guidelines, and use judgment and discretion to make findings and document them
Warehouse Lead
C&S Wholesale
Westfield, MA
11.2024 - 09.2025
- Under the supervision of a Shift Manager Warehouse Lead will be responsible for directing the day to day hourly warehouse associates within an assigned AOR to achieve daily operational goals
- Lead & follow-up on team activities & drive accountability within their assigned Warehouse
- Communicate daily expectations with team members
- Attend daily, weekly and monthly supervisor meetings
- Attend or participate in management training classes for leadership development
- Carry out assigned projects for leadership development
- Communicate with other supporting functional groups within C&S
Warehouse Shipping Lead
C&S Wholesale
Westfield, MA
11.2020 - 11.2024
- Checked and rechecked orders before packaging and shipping items.
- Followed safe handling processes for different types of loads and materials.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Uphold company standards for quality, performance and accuracy across outbound operations.
Warehouse Shipping Clerk
Universal Plastics
Holyoke, MA
03.2019 - 04.2020
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Followed safe handling processes for different types of loads and materials.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Monitored stock levels of products and materials and notified management of needs.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Checked and rechecked orders before packaging and shipping items.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
Assistant Store Manager
Dollar Tree
Springfield, MA
09.2014 - 06.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Created and maintained safe and secure work environments for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Education
Bachelor of Science - Criminal Justice
American University of Puerto Rico
Manati, PRHigh School Diploma - undefined
Jaime A. Collazo Del Rio
Morovis, PR05-2004
Skills
- Good Telephone Etiquette
- Shipment planning
- Quality control
- Decision-Making
- Critical Thinking
- Attention to Detail
- Cultural Awareness
- Teamwork and Collaboration
- Active Listening
- Organization and Time Management
- Flexible and Adaptable
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Employee development
- Warehouse operations
- KPI tracking
- Scheduling
- Office management
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
C&S Wholesale Grocers Inc.
09.2025 - Current
Warehouse Lead
C&S Wholesale
11.2024 - 09.2025
Warehouse Shipping Lead
C&S Wholesale
11.2020 - 11.2024
Warehouse Shipping Clerk
Universal Plastics
03.2019 - 04.2020
Assistant Store Manager
Dollar Tree
09.2014 - 06.2017
High School Diploma - undefined
Jaime A. Collazo Del Rio
Bachelor of Science - Criminal Justice
American University of Puerto Rico