Melissa Furman
Springfield
Summary
Dynamic Residential Concierge at Cumberland Homes with exceptional communication and time management skills. Enhanced operational efficiency and customer satisfaction through proactive problem-solving and strong community relations. Detail-oriented and security-conscious, adept at multitasking and package handling, ensuring a safe and welcoming environment for residents. Committed to continuous professional development.
Overview
3
3
years of professional experience
Work History
Residential Concierge
Cumberland Homes
05.2020 - 06.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Utilized effective communication skills to relay important information between management, staff members, and residents efficiently.
- Developed strong relationships with local businesses to improve community relations and provide valuable resources for residents.
- Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities.
- Maintained up-to-date knowledge about local attractions, recommending dining, entertainment, and travel options tailored to resident preferences.
- Demonstrated exceptional problem-solving abilities when faced with emergency situations or unforeseen challenges.
- Actively participated in professional development opportunities to stay informed about best practices within the industry.
- Offered administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
Education
Certificate - Community Health Work
Holyoke Community College
Holyoke, MA04.2024
Skills
- Package handling
- Multitasking proficiency
- Time management expertise
- Exceptional communication
- Property management
- Detail-oriented approach
- Security awareness
Timeline
Residential Concierge
Cumberland Homes
05.2020 - 06.2023
Certificate - Community Health Work
Holyoke Community College
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