Melissa Honkonen
Plymouth
Summary
Professional support worker prepared for this role with experience in delivering compassionate care and assistance. Strong focus on team collaboration and achieving results through adaptive and reliable support. Skilled in personal care, communication, and problem-solving, with caring and empathetic approach that employers and individuals value, my approach transforms challenges into opportunities for growth.
Overview
33
33
years of professional experience
Work History
DSW I
Southeastern Regional Services
06.2000 - Current
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Provide support to individuals by assisting in the development and implementation of habilitative, behavioral and recreational programs in accordance with the Individual Service Plan (ISP) objectives
- Enhanced community integration for clients through participation in social activities and outings.
- Attend individuals' review meetings and accompany them to various appointments; Transport individuals to work, recreational activities and other engagements as needed.
- Maintain individuals' confidentiality and records; preserve individuals' human rights by complying with applicable laws and regulations
- Assisted with medication administration under the supervision of registered nurses or physicians to maintain optimal client health outcomes.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
Cashier Team Lead
Cumberland Farms
02.1992 - 01.1995
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Wareham High School
Wareham, MA06-1999
Skills
- Direct care
- Excellent communication
- Leadership development
- Professionalism
- Housekeeping
- Personal hygiene assistance
- Meal preparation
- First aid training
- Activities of daily living assistance
- Daily living activities
- Medication monitoring
- Crisis intervention
- Safety monitoring
- Progress monitoring
- Mandatory reporting
- Customer service
- Organization
- Time management
- Multitasking Abilities
- Problem-solving abilities
Timeline
DSW I
Southeastern Regional Services
06.2000 - Current
Cashier Team Lead
Cumberland Farms
02.1992 - 01.1995
High School Diploma -
Wareham High School
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