Melissa Jones
Fiskdale,MA
Summary
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
11
11
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
05.2024 - Current
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks..
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
Senior Teller
Webster First Federal Credit Union
01.2021 - 01.2023
- Balanced daily cash deposits and maintained accurate financial records
- Processed savings and checking deposits, withdrawals, loan payments, and money orders
- Addressed customer inquiries, issues, and complaints in person and over the phone
- Conducted daily ATM and vault settlements
- Reconciled the coin machine on a monthly basis
- Delivered exceptional customer service in a fast-paced environment
Merchandise Associate
Marshalls
01.2020 - 01.2021
- Processed customer transactions, including cashiering, returns, and credit card applications
- Managed inventory and stocked shelves to ensure merchandise availability
- Applied security tags to merchandise to prevent theft
- Provided customer service by answering phone calls and addressing inquiries about products in store and online
Customer Service
Walmart Stores
01.2014 - 01.2020
- Provided exceptional customer service by answering inquiries, resolving concerns, and addressing complaints in person and over the phone
- Educated customers on product features and applications to enhance their shopping experience
- Managed multiple customers' needs simultaneously in a fast-paced retail setting
- Processed transactions including cashiering, returns, check cashing, money orders, and credit card payments
Education
Clinical Medical Assistant Certificate - medical terminology, anatomy and physiology, clinical procedures, medical office management
Worcester State College
Worcester, MA01.2024
High School Diploma -
Tantasqua High School
Sturbridge, MASkills
- Customer Service
- Communication
- Attention to detail
- Electronic health records (EHR)
- Appointment scheduling
- Insurance verification
- Time management
- Multitasking and organization
- Scheduling diagnostic procedures
Timeline
Patient Service Specialist
Reliant Medical Group
05.2024 - Current
Senior Teller
Webster First Federal Credit Union
01.2021 - 01.2023
Merchandise Associate
Marshalls
01.2020 - 01.2021
Customer Service
Walmart Stores
01.2014 - 01.2020
Clinical Medical Assistant Certificate - medical terminology, anatomy and physiology, clinical procedures, medical office management
Worcester State College
High School Diploma -
Tantasqua High School
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