Summary
Overview
Work History
Education
Certification
Timeline
Generic

Melissa Kurkjian

Methuen,MA

Summary

Dedicated and versatile Licensed Practical Nurse with extensive hands-on clinical experience and a strong background in healthcare operations management. Proven ability to provide high-quality, patient-centered care across diverse settings, including in an adult day program and also the emergency setting. In addition to clinical proficiency, brings leadership experience as an Operations Manager for a private ambulance company, overseeing dispatch logistics, fleet readiness, regulatory compliance, and staff supervision. Skilled in bridging clinical insight with operational efficiency to improve service delivery, patient outcomes, and team performance. Committed to compassionate care, safety, and continuous improvement in all areas of healthcare service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Practical Nurse

Waystone HHS
07.2025 - Current
  • Administer medications following established protocols and safety standards
  • Maintain accurate patient records using health record systems
  • Experience with g-tubes (gravity feed, bolus feed and kangaroo pump)
  • Evaluate patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Vital signs monitoring
  • Build trusting relationships with participants, showing empathy and patience
  • Work effectively in a team based environment
  • Prioritize and multitask effectively to support multiple participants during the day
  • Uphold ethical standards, confidentiality, and a high level of personal integrity

Case Manager

Waystone HHS
05.2022 - 07.2025
  • Assessed client needs and developed tailored service plans to address individual circumstances
  • Coordinated with interdisciplinary teams to ensure comprehensive support for clients
  • Monitored client progress and adjusted plans based on evolving needs
  • Documented case notes accurately in compliance with organizational standards
  • Promote self-advocacy and ensure individuals’ rights and preferences are respected
  • Connect individuals with appropriate community supports, housing, legal supports, employment and financials supports
  • Prioritize caseload responsibilities and maintain regular contact

Operations Manager

Patriot Ambulance Inc.
02.2007 - 05.2025
  • Proven ability to oversee daily ambulance operations, ensuring timely dispatch, route efficiency, and service reliability
  • Experience hiring, training, scheduling, and supervising EMTs, paramedics, dispatchers, and supervisory staff
  • Manage maintenance schedules, inspections, and readiness of ambulances and medical equipment to ensure operational safety and compliance
  • Create, update, and enforce operational policies and standard operating procedures aligned with industry best practices
  • Respond to critical incidents, investigate internal and external issues, and implement corrective actions as needed
  • Serve as liaison with clientele, municipalities, and other services to maintain contracts and service satisfaction
  • Strong ability to resolve operational challenges with practical, effective solutions
  • Ordering and inventory of medical supplies, PPE, vehicle equipment and ensuring cost-effective stock levels

Education

Practical Nurse - Nursing

Shawsheen Valley Technical School of Nursing
Billerica
06-2025

Associate of Science - Science

Middlesex Community College
Lowell
06-2021

High School Diploma -

Methuen High School
Methuen, MA
06-2006

Certification

  • Practical Nurse License: July 2025 - Present
  • EMT Certification: February 2007- Present
  • BLS CPR Certification: February 2007 - Present
  • CARES Dementia Certified
  • Mandated Reporter Training

Timeline

Licensed Practical Nurse

Waystone HHS
07.2025 - Current

Case Manager

Waystone HHS
05.2022 - 07.2025

Operations Manager

Patriot Ambulance Inc.
02.2007 - 05.2025

Practical Nurse - Nursing

Shawsheen Valley Technical School of Nursing

Associate of Science - Science

Middlesex Community College

High School Diploma -

Methuen High School

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Melissa Kurkjian