Melissa Kurkjian
Methuen,MA
Summary
Dedicated and versatile Licensed Practical Nurse with extensive hands-on clinical experience and a strong background in healthcare operations management. Proven ability to provide high-quality, patient-centered care across diverse settings, including in an adult day program and also the emergency setting. In addition to clinical proficiency, brings leadership experience as an Operations Manager for a private ambulance company, overseeing dispatch logistics, fleet readiness, regulatory compliance, and staff supervision. Skilled in bridging clinical insight with operational efficiency to improve service delivery, patient outcomes, and team performance. Committed to compassionate care, safety, and continuous improvement in all areas of healthcare service.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Waystone HHS
07.2025 - Current
- Administer medications following established protocols and safety standards
- Maintain accurate patient records using health record systems
- Experience with g-tubes (gravity feed, bolus feed and kangaroo pump)
- Evaluate patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Vital signs monitoring
- Build trusting relationships with participants, showing empathy and patience
- Work effectively in a team based environment
- Prioritize and multitask effectively to support multiple participants during the day
- Uphold ethical standards, confidentiality, and a high level of personal integrity
Case Manager
Waystone HHS
05.2022 - 07.2025
- Assessed client needs and developed tailored service plans to address individual circumstances
- Coordinated with interdisciplinary teams to ensure comprehensive support for clients
- Monitored client progress and adjusted plans based on evolving needs
- Documented case notes accurately in compliance with organizational standards
- Promote self-advocacy and ensure individuals’ rights and preferences are respected
- Connect individuals with appropriate community supports, housing, legal supports, employment and financials supports
- Prioritize caseload responsibilities and maintain regular contact
Operations Manager
Patriot Ambulance Inc.
02.2007 - 05.2025
- Proven ability to oversee daily ambulance operations, ensuring timely dispatch, route efficiency, and service reliability
- Experience hiring, training, scheduling, and supervising EMTs, paramedics, dispatchers, and supervisory staff
- Manage maintenance schedules, inspections, and readiness of ambulances and medical equipment to ensure operational safety and compliance
- Create, update, and enforce operational policies and standard operating procedures aligned with industry best practices
- Respond to critical incidents, investigate internal and external issues, and implement corrective actions as needed
- Serve as liaison with clientele, municipalities, and other services to maintain contracts and service satisfaction
- Strong ability to resolve operational challenges with practical, effective solutions
- Ordering and inventory of medical supplies, PPE, vehicle equipment and ensuring cost-effective stock levels
Education
Practical Nurse - Nursing
Shawsheen Valley Technical School of Nursing
Billerica06-2025
Associate of Science - Science
Middlesex Community College
Lowell06-2021
High School Diploma -
Methuen High School
Methuen, MA06-2006
Certification
- Practical Nurse License: July 2025 - Present
- EMT Certification: February 2007- Present
- BLS CPR Certification: February 2007 - Present
- CARES Dementia Certified
- Mandated Reporter Training
Timeline
Licensed Practical Nurse
Waystone HHS
07.2025 - Current
Case Manager
Waystone HHS
05.2022 - 07.2025
Operations Manager
Patriot Ambulance Inc.
02.2007 - 05.2025
Practical Nurse - Nursing
Shawsheen Valley Technical School of Nursing
Associate of Science - Science
Middlesex Community College
High School Diploma -
Methuen High School