MELISSA LOPEZ
Arlington
Summary
Dedicated healthcare professional with over six years of experience in patient care coordination, program management and quality improvement within transplant and Infectious Diseases programs. Skilled in streamlining workflows, enhancing patient outcomes and fostering cross functional collaborations. Proficient in data management systems such as Epic and driven to contribute to organizational success in healthcare operations.
Overview
9
9
years of professional experience
Work History
Heart ID Program Specialist
TUFTS MEDICAL CENTER
02.2018 - Current
- Collaborates with Heart Transplant ID and Cardiology teams to manage care for pre- and post-operative heart, abdominal transplant, and VAD patients, ensuring seamless patient transitions
- Implemented improvements to outpatient antibiotic treatment programs, achieving 100% compliance with quality standards.
- Developed and maintained detailed patient data for tracking and quality improvement, resulting in enhanced program efficiency.
- Coordinated with home health agencies, VNA's and rehabilitation centers to align care plans, laboratory testing and discharge processes.
- Manages budget, billing and payments for program
- Utilized problem-solving and analytical skills to deliver positive solutions
MPI Specialist
MOUNT AUBURN HOSPITAL
09.2016 - 01.2018
- Investigated and resolved discrepancies in patient records, ensuring data accuracy and compliance with healthcare regulations.
- Created comprehensive reports for management, highlighting areas of concern and proposing actionable solutions.
- Analyzing information and merges records as necessary
- Collaborated with cross-functional teams to meet project goals and deadlines.
Communications Intern
MOUNT AUBURN HOSPITAL
09.2015 - 12.2015
- Edited and refined written materials for clarity and professionalism prior to distribution.
- Designed promotional content including brochures and flyers to support hospital marketing initiatives.
- Contributed innovative ideas during brainstorming sessions with the Director of Marketing to enhance community outreach
Education
Bachelor of Arts - English, Communications
Regis College
Weston, MA05.2016
Skills
- Leadership & Planning: Strategic Planning, Risk Assessment, Program Management
- Patient Care: Patient Care Plan Implementation, Cross-functional Collaboration
- Operational Expertise: Process Improvement, Budget Management, Quality Compliance
- Technical Proficiency: Epic, Data Analysis, Training Coordination
Timeline
Heart ID Program Specialist
TUFTS MEDICAL CENTER
02.2018 - Current
MPI Specialist
MOUNT AUBURN HOSPITAL
09.2016 - 01.2018
Communications Intern
MOUNT AUBURN HOSPITAL
09.2015 - 12.2015
Bachelor of Arts - English, Communications
Regis College
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