Melissa Maldonado
Southbridge
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Coordinator
Visiting Nurses Association
Worcester
03.2025 - Current
- Work with case managers to obtain quality care for patients going home with home services.
- Verify insurance and work with the insurance company to be sure of coverage.
- Process hospice, palliative, and joint replacement referrals in a timely manner.
- Work in Careport, Epic, Ensocare, and 4Next portals to obtain referrals from multiple hospitals.
- Use of home care, home base, to enter referrals and admit patients onto services.
- Multiple phone lines.
- Process faxes.
- Maintain communication and good customer service with resources to engage patients in services.
Therapeutic Recreation Director
Marlborough Hills Healthcare Center
Marlborough
05.2023 - Current
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Actively promoted the mission and vision of the organization by participating in outreach events throughout the community.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Participated in interdisciplinary meetings to discuss patient care plans and goals.
- Conducted patient assessments to evaluate their level of functioning and identify appropriate interventions.
- Organized field trips and other special events to provide enjoyable experiences for clients.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Facilitated group therapy sessions focused on improving socialization skills among participants.
- Initiated positive working relationships with residents, staff and members of community by being respectful, actively listening and asking appropriate questions.
- Provided direct supervision over subordinate personnel including hiring, training, scheduling, evaluating performance and implementing disciplinary actions as needed.
- Collaborated with multidisciplinary team members to ensure effective delivery of therapeutic recreation services.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
CNA
Southbridge Public Schools
Southbridge
01.2021 - 07.2025
- Work with the nurse to follow procedures and protocols against COVID-19.
- Offer immediate assistance in emergency situations, and follow protocols to deliver care.
- Develop care plans and make referrals as necessary for students with health concerns and injuries.
- Interact with students and faculty to provide care for students.
- Advised parents and guardians about their child's health status at school or home.
- Monitored immunization requirements for all enrolled students.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Instructed classes on nutrition, hygiene, and disease prevention.
- Maintained accurate records of student health information.
Case Manager
Arbour Counseling Services
Worcester
01.2023 - 05.2025
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Designed and implemented effective case management strategies for challenging cases.
- Participated in interdisciplinary meetings for case management planning.
- Conducted intake interviews with clients, gathering relevant information for case management.
- Maintained accurate records of all case management activities.
- Attended trainings or conferences related to best practices in case management.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conduct in-home therapy with a master's level clinician.
- Work collaboratively to assist with the needs of the client.
Education
Bachelor of Arts - Psychology
Bay Path University
Longmeadow, MA05-2022
Skills
- Insurance verification
- Referral processing
- Electronic health records
- Case management
- Care coordination
- Patient assessments
- Customer service
- Interpersonal communication
- Data entry
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Budget planning
- Professionalism
- Community outreach
- Effective communication
Certification
- CNA
- Dementia Trained
- BA Psychology
- Certified Mandated reporter
- First Aide/CPR certified
- Mental Health certified
Timeline
Admissions Coordinator
Visiting Nurses Association
03.2025 - Current
Therapeutic Recreation Director
Marlborough Hills Healthcare Center
05.2023 - Current
Case Manager
Arbour Counseling Services
01.2023 - 05.2025
CNA
Southbridge Public Schools
01.2021 - 07.2025
Bachelor of Arts - Psychology
Bay Path University