Summary
Overview
Work History
Education
Certification
Timeline
Generic

Melissa Moore

Salem

Summary

Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

EPS Clinician/ Social Worker

Bayridge Hospital
Lynn
09.2023 - Current
  • Performed assessments in a team environment to ensure appropriateness for admission to Bayridge Hospital.
  • Performed biopsychosocial assessments as needed.

Social Worker

Element Care, Inc.
Beverly
02.2023 - Current
  • Social worker in the active PACE (Program for All-Inclusive Care for the Elderly) program.
  • Responsible for a caseload of approximately 95 patients.
  • Completed regular assessments of patients.
  • Assisted participants with housing changes, including transitioning into assisted living facilities and long-term care facilities.
  • Assisted medical staff in case management for clients.
  • Established services for participants and continuously assessed the appropriateness of the same.
  • Crisis cases are managed for clients through homelessness, entry into rehabilitation, substance use disorder, and falls.
  • Social Worker for participants living at Harborlight House Supportive Living: planned and implemented regular rounds, worked closely with building and clinical managers to support participants in the community and ensured they remain in the building.
  • Assessed client needs through interviews and home visits.
  • Developed individualized care plans in collaboration with multidisciplinary teams.
  • Coordinated services with community resources and support networks.
  • Provided crisis intervention and emotional support during critical situations.
  • Attended team meetings and provided feedback on case updates and treatment recommendations.

Per Diem Social Worker

Newton Wellesley Hospital
Wellesley
04.2021 - 04.2023
  • Social worker on medical/surgical floors.
  • Duties included assessments for consults requested by other medical team members, assisting with discharge planning, brief interventions around hospice and end-of-life care, and brief interventions around substance use disorder.
  • Focus during this time is to move patients to either the next level of care, or to discharge.
  • File Elder at Risk and 51A filings as needed.

Center Manager

Element Care, Inc.
Lynn
01.2021 - 09.2022
  • Responsible for the day-to-day operations of an adult day health center serving roughly 100 to 130 medically frail older adults.
  • Managed the day-to-day clinical practice standards, staffing, fiscal management, inventory, and quality improvement.
  • Ensured compliance with federal, state, and local regulatory requirements, and established departmental policies and procedures.
  • Monitored the quality of service and the utilization of the same.
  • Worked with health care providers outside of the center to coordinate an interdisciplinary approach to providing continuity of care, including utilization management.
  • Investigated and resolved participant concerns regarding care and services.
  • Facilitated participant care plans, grievances, service requests, and appeals.
  • Manage relationships with local contracted skilled nursing facilities and rest homes.
  • Supervised daily operations of care center, ensuring compliance with regulations.
  • Coordinated staff schedules to meet patient needs and service demands.
  • Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.

Protective Services Worker

Senior Care, Inc.
Gloucester
12.2015 - 10.2017
  • Adult Protective Services Worker for elders 60 years and older.
  • Reviewed and assessed reports of abuse, neglect, self-neglect, and financial exploitation.
  • I interviewed elders and collateral individuals.
  • Worked with appropriate professionals and made referrals for home care services, legal services, and other internal and external services, as needed.
  • Continuously assessed risk to elders; made home and nursing home visits.
  • Participated in the case management of an elder, including discharge from a skilled nursing facility, ensuring appropriate levels of care are in the home, and worked with informal and formal supports to ensure the elder can thrive in the least restrictive environment.
  • Developed and maintained strong relationships with clients and families.
  • Implemented individualized care plans based on client needs and preferences.
  • Coordinated services with healthcare professionals to ensure comprehensive support.
  • Responded promptly to after-hours calls regarding urgent matters involving protective services cases.
  • Maintained detailed case notes and records documenting all interactions with clients and contacts made on their behalf.

Education

Master of Social Work -

Salem State University
Salem, MA
05.2017

Juris Doctor -

Roger Williams University School of Law
05.2005

Bachelor of Arts - Political Science

Providence College
Providence, RI
05.2001

Certification

Licensed Independent Clinical Social Worker, Massachusetts, 123141, 10/22/25

Timeline

EPS Clinician/ Social Worker

Bayridge Hospital
09.2023 - Current

Social Worker

Element Care, Inc.
02.2023 - Current

Per Diem Social Worker

Newton Wellesley Hospital
04.2021 - 04.2023

Center Manager

Element Care, Inc.
01.2021 - 09.2022

Protective Services Worker

Senior Care, Inc.
12.2015 - 10.2017

Master of Social Work -

Salem State University

Juris Doctor -

Roger Williams University School of Law

Bachelor of Arts - Political Science

Providence College

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Melissa Moore