Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Melissa Moret

Ludlow

Summary

Versatile professional skilled in customer service and surgical assistance. Known for attention to detail and efficient communication, contributing to streamlined operations and high patient satisfaction. Prepared to support organizational goals and enhance customer experiences.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Restaurant Waiter

Applebee's Grill + Bar
Springfield
10.2024 - Current
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new staff on restaurant procedures and standards.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Recommended menu items based on customer preferences and dietary needs.
  • Processed payments accurately using point-of-sale systems for transactions.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy, size of party and whatever time of day.

Surgical Assistant

Berkshire Facial Surgery
Westfield
07.2020 - Current
  • Prepared surgical instruments and ensured availability for each operation. Assisted in prepping operating rooms for surgery by preparing trays and equipment for each individual's needs.
  • Recovered patients after general anesthesia and then educated patients and their rides on post-operative care and recovery protocols. Along with scheduling patients for follow up appointments as needed.
  • Collaborated with medical staff to streamline surgical workflows effectively.
  • Communicated with professionalism and compassion when interacting with surgical team and patients.
  • Reviewed patient charts prior to surgery in order to be aware of their conditions or allergies. Updated patient files to record medications prescribed, allergies, and medical history when reviewing with the patient.
  • Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
  • Performed other duties as assigned by supervisor or physician such as stocking supplies or restocking OR rooms after use. Maintained sterile operating fields to minimize infection risks.
  • Prior to becoming surgical assistant, I worked in our call center taking in calls, creating new patient charts, scheduling consults, reviewing postoperative care and transferring calls when needed. As well as being trained for front desk staff administrator with daily tasks of checking in patients, collecting payment, reviewing charts, providing treatment plans and scheduling surgeries.

General Manager of Food Service

D'Angelo Grilled Sandwiches
West Springfield
09.2002 - 06.2016
  • Managed inventory levels and coordinated supply orders for efficient service.
  • Trained and mentored staff to enhance customer service and operational standards. Conducted regular performance reviews to assess team effectiveness and development, which could result in promotion or termination.
  • Implemented marketing strategies to promote menu items and drive sales.
  • Ensured compliance with health regulations and safety standards in food preparation.
  • Developed schedules to optimize workforce efficiency during peak hours, within the budget allowed.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Prepared daily financial transactions, balanced cash registers, deposit earning at bank, weekly payroll and weekly and monthly reports for district management review.

Education

Radiology Certificate -

STCC
Springfield, MA
04-2024

High School Diploma -

Central High School
Springfield, MA
06-2004

Some College (No Degree) - General Studies

STCC
Springfield, MA

Skills

  • Customer service
  • Management and staff training
  • Attention to detail
  • Cash handling
  • Memory retention
  • Inventory and budgeting
  • Communication skills
  • Organized, motivated

Certification

  • Radiology
  • Medsafe
  • Basic Life Support (CPR and AED) program

References

References available upon request.

Timeline

Restaurant Waiter

Applebee's Grill + Bar
10.2024 - Current

Surgical Assistant

Berkshire Facial Surgery
07.2020 - Current

General Manager of Food Service

D'Angelo Grilled Sandwiches
09.2002 - 06.2016

Radiology Certificate -

STCC

High School Diploma -

Central High School

Some College (No Degree) - General Studies

STCC

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Melissa Moret