Melissa Polidoro
Pittsfield
Summary
Medical Administrative Support Specialist with expertise in managing patient records and coordinating medical services. Proven track record of maintaining operational efficiency in high-pressure environments. Strong communication and problem-solving skills, with comprehensive knowledge of healthcare regulations. Recognized for enhancing office productivity and patient satisfaction in previous positions.
Overview
10
10
years of professional experience
Work History
Administrative Support Assistant
Suburban Internal Medicine
Lee
05.2015 - Current
- Handled incoming phone calls and directed inquiries to appropriate personnel.
- Provided customer service support by addressing client inquiries and concerns promptly.
- Inputted data accurately into database system using established protocols.
- Managed incoming and outgoing mail, filing, and meeting coordination.
- Utilized problem-solving skills to resolve customer inquiries efficiently.
- Answered questions regarding policies and procedures.
- Responded to inquiries via email, telephone, and social media platforms.
- Directed customer inquiries to appropriate department personnel.
- Managed patient scheduling and appointment confirmations efficiently.
- Coordinated medical records and maintained confidentiality standards.
- Provided administrative support to clinical staff as needed.
- Entered patient demographic information into the Electronic Health Records system.
- Scheduled radiology exams for patients.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Processed referrals from primary care physicians and specialists as needed.
- Assisted with scheduling diagnostic tests such as X-rays, MRIs, and CT scans when requested by physicians or nurse practitioners.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Submitted diagnosis and procedure codes for insurance companies.
Education
High School Diploma -
Wahconah Regional High School
Dalton, MA06-1990
Skills
- Customer service
- Electronic health records
- Appointment scheduling
- Medical coding
- Data entry
- Records management
- Insurance Prior Authorizations for high tech imaging
References
References available upon request.
Timeline
Administrative Support Assistant
Suburban Internal Medicine
05.2015 - Current
High School Diploma -
Wahconah Regional High School