MELISSA QUAST
Lowell
Summary
Dynamic Commercial Operations Manager with a proven track record at SmartFlower Solar, excelling in operational efficiency and logistics management. Expert in negotiation and analytical skills, I drive cost-saving initiatives and enhance supply chain strategies, achieving significant improvements in inventory management and customer fulfillment. Passionate about optimizing processes for sustainable growth.
Overview
11
11
years of professional experience
Work History
Commercial Operations Manager
SmartFlower Solar
Boston
01.2024 - Current
- Direct comprehensive end-to-end commercial operations, including sourcing, production coordination, logistics, warehousing, and multi-channel customer fulfillment.
- Build and manage strategic vendor and manufacturing relationships, consistently negotiating pricing, lead times, and contract terms to deliver cost-saving opportunities and margin improvement.
- Develops and manage dynamic demand forecasts and inventory plans to strategically reduce lead times while minimizing waste, obsolescence, and associated costs.
- Drive operational excellence and scalability by implementing process improvements, establishing global SOPs, and building robust systems to enhance visibility across the full Customer Lifecycle.
Accounting Supervisor
Energy Management, Inc.
Boston
07.2017 - 12.2023
- Directed daily full-cycle accounting operations (AP/AR), ensuring the accurate processing and posting of all vendor payments, customer invoices, and sales transactions.
- Maintained strict financial controls through the diligent review, approval, and processing of all purchase orders and vendor invoices.
- Managed regulatory compliance and reporting, specifically overseeing monthly sales tax filings, preparing required financial reports, and assisting with budget vs. actual analysis.
Office Manager
Energy Management, Inc.
Boston
10.2016 - 06.2017
- Manage core office operations, including supply procurement, inventory control, and providing frontline IT support to staff (in-office/remote).
- Coordinate executive travel logistics and drafted all professional correspondence for leadership.
- Execute special projects and administrative tasks, such as conducting research and managing new employee onboarding processes.
Retail Operations Manager
Boston Common Coffee
Boston
01.2015 - 10.2016
- Direct comprehensive operations for four retail locations and a staff of 75, including full responsibility for hiring, training, development, and staff management of four store managers.
- Manage critical financial and administrative functions, including biweekly payroll preparation, managing vendor invoicing, tracking sales data in QuickBooks, and overseeing office supply procurement.
- Drive customer retention and market presence by developing targeted promotional campaigns, and overseeing the strategic growth of all corporate social media accounts (Twitter, Facebook, Instagram).
Education
Masters of Fine Arts -
Emerson College
Boston, MA05.2012
Bachelor of Fine Arts - Film Production and Print Journalism
University of Wisconsin-Milwaukee
Milwaukee, WI05.2009
Skills
- Operational efficiency
- Negotiation expertise
- Analytical skills
- Logistics management
- Supply chain strategy
Timeline
Commercial Operations Manager
SmartFlower Solar
01.2024 - Current
Accounting Supervisor
Energy Management, Inc.
07.2017 - 12.2023
Office Manager
Energy Management, Inc.
10.2016 - 06.2017
Retail Operations Manager
Boston Common Coffee
01.2015 - 10.2016
Masters of Fine Arts -
Emerson College
Bachelor of Fine Arts - Film Production and Print Journalism
University of Wisconsin-Milwaukee