Melissa Reis
Quincy
Summary
Dynamic Community Manager with a proven track record at Equity Residential, excelling in resident relations and project management. Enhanced community engagement and satisfaction while improving NOI through effective lease administration and property inspections. Skilled in fostering positive tenant relationships and adept at managing multiple projects to achieve operational excellence.
Overview
25
25
years of professional experience
Work History
Community Manager
Equity Residential
Boston
05.2012 - Current
- Managed resident relations to enhance community engagement and satisfaction.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Improved NOI through rent growth and expense management.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
Leasing Manager
Equity Residential
Boston
06.2011 - 05.2012
- Assisted in tenant inquiries and property tours to enhance customer experience.
- Coordinated lease agreement preparations and ensured compliance with company policies.
- Managed tenant communications to foster positive relationships and resolve issues.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
Leasing Consultant
Equity Residential
Boston
05.2007 - 06.2011
- Assisted residents with lease applications and move-in processes.
- Conducted property tours and showcased available units to prospective tenants.
- Managed resident inquiries and resolved maintenance requests promptly.
- Coordinated lease renewals and ensured compliance with company policies.
Assistant Director of Housekeeping
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
Brewster
05.2006 - 05.2007
- Developed schedules to ensure adequate coverage for all areas of the facility.
- Coordinated inventory management of cleaning supplies and equipment usage.
- Collaborated with other departments to address maintenance and guest requests promptly.
- Developed schedules for housekeeping staff to maximize productivity while minimizing labor costs.
Front Office Manager
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
Brewster
05.2005 - 05.2006
- Managed front office operations and maintained efficient workflow.
- Implemented office procedures to enhance operational efficiency.
- Trained new staff on front office policies and procedures.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Assistant Front Office Manager
Boston Harbor Hotel at Rowes Wharf
Boston
03.2003 - 05.2005
- Conducted regular staff meetings to discuss policies, updates, and performance expectations.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Worked closely with housekeeping department to ensure rooms are ready for incoming guests.
- Participated in recruitment activities such as interviewing potential candidates.
Reservations Supervisor
Boston Harbor Hotel at Rowes Wharf
Boston
03.2001 - 04.2003
- Managed daily reservation inquiries for guests at Boston Harbor Hotel.
- Implemented strategies to increase revenue through up-selling techniques.
- Worked closely with vendors to negotiate better rates for corporate clients.
- Conducted regular staff meetings to discuss performance goals and objectives.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Johnson & Wales University
Providence, RI05-1999
Skills
- Resident relations
- Community engagement
- Project management
- Lease administration
- Property inspections
- Customer relationship management
Accomplishments
- Community Manager of the Year, Community of the Year, Leasing Manager of the Year.
Timeline
Community Manager
Equity Residential
05.2012 - Current
Leasing Manager
Equity Residential
06.2011 - 05.2012
Leasing Consultant
Equity Residential
05.2007 - 06.2011
Assistant Director of Housekeeping
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
05.2006 - 05.2007
Front Office Manager
Ocean Edge Resort And Golf Club - AAA 4 Diamond Resort
05.2005 - 05.2006
Assistant Front Office Manager
Boston Harbor Hotel at Rowes Wharf
03.2003 - 05.2005
Reservations Supervisor
Boston Harbor Hotel at Rowes Wharf
03.2001 - 04.2003
Bachelor of Science - Hotel, Resort And Restaurant Management
Johnson & Wales University
Similar Profiles
Damion DarlingDamion Darling
General Manager at Equity ResidentialGeneral Manager at Equity Residential
PAUL HOANGPAUL HOANG
Senior Multi-Site Leasing Consultant at Equity ResidentialSenior Multi-Site Leasing Consultant at Equity Residential
ANGELA BUCHANANANGELA BUCHANAN
Resident Services Coordinator/Front Desk Concierge at Equity ResidentialResident Services Coordinator/Front Desk Concierge at Equity Residential
Casey HouseCasey House
Leasing Consultant at Equity ResidentialLeasing Consultant at Equity Residential
Karina LiraKarina Lira
Medical Assistance Specialist 3 at Health Care AuthorityMedical Assistance Specialist 3 at Health Care Authority