Melissa Santos
Barnstable
Summary
Consistently contributed to high customer satisfaction.
Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills.
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
The West End
07.2025 - Current
- Handled guest inquiries and concerns with professionalism, contributing to overall customer satisfaction.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Restaurant Hostess
Colombo's Cafe And Pastries
08.2023 - 05.2025
- Greeted and welcomed guests, ensuring a positive first impression of the dining experience.
- Managed reservation system, coordinating seating arrangements for optimal flow and guest satisfaction.
- Assisted in maintaining cleanliness and organization of the front-of-house area to enhance ambiance.
- Communicated effectively with kitchen and service staff to ensure timely guest service and order accuracy.
- Adapted quickly to changing circumstances, demonstrating flexibility in handling diverse guest needs and requests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
Barnstable High School
Barnstable, MAAssociate Degree - Communications
Cape Cod Community College
West Barnstable, MA05-2027
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Restaurant Hostess
The West End
07.2025 - Current
Restaurant Hostess
Colombo's Cafe And Pastries
08.2023 - 05.2025
High School Diploma -
Barnstable High School
Associate Degree - Communications
Cape Cod Community College