Melissa Snide
Dunkin Donuts
West Springfield
11
years of professional experience
Dedicated Management Professional experienced in staff oversight and operational optimization. Achieved enhanced service delivery and resource efficiency through effective mentoring and inventory practices. Focused on prioritizing tasks and embracing additional responsibilities to contribute to team objectives.
Work History
Manager
3 Years 7 Months- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members to improve performance and enhance service delivery.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular performance reviews, providing constructive feedback for team development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Made weekly work schedules to match peak morning rush hours and control labor costs.
- Handled cash counts and bank deposits daily
Shift Leader
4 Years 3 Months- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored new staff to uphold company standards and enhance team performance.
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Conducted performance evaluations to identify strengths and areas for improvement among team members.
- Developed and maintained strong customer relationships to drive repeat business and satisfaction.
- Oversaw cash handling processes, ensuring accuracy in transactions and adherence to policies.
- Resolved customer complaints promptly, enhancing overall service experience and brand loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Corporate Receptionist
7 Months- Provided exceptional customer service to clients and employees, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating effective information flow across the organization.
- Maintained accurate records of daily activities and visitor logs to enhance operational transparency.
- Implemented office supply inventory system, optimizing ordering processes and reducing costs.
- Streamlined office operations by efficiently managing incoming calls, messages, and mail distribution.
- Assisted in event planning and execution, contributing to successful corporate functions and gatherings.
- Improved office efficiency by maintaining an organized database of contacts, files, and documents.
- Utilized multi-line phone systems to direct calls promptly to appropriate departments.
Education
High School Diploma
Skills
Operations management
Time management
Staff management
Performance management
Task delegation
Staff training
Inventory management
Documentation management
Complex Problem-solving
Customer service
Written communication
Employee development
Timeline
Manager
Dunkin Donuts
01.2023 - 08.2026Read More
Shift Leader
Dunkin' Donuts
10.2018 - 01.2023Read More
Corporate Receptionist
Mestek
09.2015 - 04.2016Read More
Westfield Vocational Technical High School
High School Diploma
Read More