Melissa St. Amand
Lowell,MA
Summary
Dedicated healthcare professional with extensive experience at Fairhaven Healthcare Center, excelling in patient care and clinical documentation. Demonstrated compassion and attention to detail while monitoring vital signs and enhancing patient satisfaction. Proven ability to adapt in fast-paced environments, ensuring compliance with HIPAA and infection control practices.
Overview
17
17
years of professional experience
Work History
CNA
Fairhaven Healthcare Center
11.2015 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promote good personal hygiene by aiding patients with bathing, grooming and dressing.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Medical Records Department
Fairhaven Healthcare Center
11.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Gathering and organizing various forms of patient information, including medical history, lab and testing results, and treatment plans.
- Ensuring that records are complete, accurate, and easily accessible.
Business Office Assistant
Fairhaven Healthcare Center
11.2015 - Current
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Handled patients monthly payments, insurance renewals and updates.
- Updated daily census to all floors and departments. Including any patients that where out on MLOA or LOA. Also any discharges or admission's.
Unit Secretary/CNA
Fairhaven Healthcare Center
11.2015 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Booked patient appointments and any testing needed. Booked transportation for appointments and testing.
- Faxed over any needed results and medical information to doctor offices.
CNA
Holy Family Hospital Methuen
01.2008 - 09.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
No Degree - Certified Nursing Assistant
American Red Cross
Haverhill, MA12-2008
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Attention to detail
- HIPAA compliance
- Feeding assistance
- End-of-life care
- Multitasking and organization
- Infection control practices
- Bedside manner
- Patient-focused care
- Electronic charting
- Medical records management
Timeline
CNA
Fairhaven Healthcare Center
11.2015 - Current
Medical Records Department
Fairhaven Healthcare Center
11.2015 - Current
Business Office Assistant
Fairhaven Healthcare Center
11.2015 - Current
Unit Secretary/CNA
Fairhaven Healthcare Center
11.2015 - Current
CNA
Holy Family Hospital Methuen
01.2008 - 09.2014
No Degree - Certified Nursing Assistant
American Red Cross
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