Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa White

Springfield

Summary

Background includes security team leadership, training and administration. Skilled at writing reports, updating files and maintaining schedules. Disciplined and hardworking team player with extensive experience with customer service, multitasking and time management abilities.

Overview

7
7
years of professional experience

Work History

Security Site Supervisor

Holyoke Mall
Holyoke
05.2023 - Current
  • Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
  • Provided training for new security personnel on safety protocols and emergency response plans.
  • Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.

Customer Service Representative

One Stop A.T.M
Springfield
01.2021 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Human Services Worker

Expert Staffing
Auburn
04.2019 - 12.2023
  • Collaborated with other professionals, such as doctors, lawyers, and social workers, to ensure client well-being.
  • Facilitated group meetings and workshops related to counseling topics.
  • Educated clients about available resources and how they can access them effectively.
  • Provided emotional support to clients during difficult times or transitions in their lives.
  • Prepared documents necessary to initiate, continue and modify public assistance.

Education

Some College (No Degree) - Physical Therapy Assistance

Springfield Technical Community College
Springfield, MA
06-2026

Some College (No Degree) - Human Services

Springfield College
Springfield, MA
09-2009

Some College (No Degree) - Customer Service Management

Holyoke Community College
Holyoke, MA
01-2005

Skills

  • Schedule Maintenance
  • Incident Management
  • Staffing and scheduling
  • Compliance Management
  • Relationship building and management
  • CPR and Child CPR Training
  • Professionalism
  • Interpersonal Skills
  • Teamwork and Collaboration

Timeline

Security Site Supervisor

Holyoke Mall
05.2023 - Current

Customer Service Representative

One Stop A.T.M
01.2021 - Current

Human Services Worker

Expert Staffing
04.2019 - 12.2023

Some College (No Degree) - Physical Therapy Assistance

Springfield Technical Community College

Some College (No Degree) - Human Services

Springfield College

Some College (No Degree) - Customer Service Management

Holyoke Community College
Melissa White