Melvin Acuna
Everett
Summary
Dedicated and highly organized Dispatcher with 4 years of experience managing inbound and outbound communications in fast-paced environments. Skilled in coordinating emergency responses, prioritizing tasks based on urgency, and ensuring clear communication between multiple parties including emergency services, law enforcement, and patrons. Adept at managing high-pressure situations, remaining calm under stress, and resolving issues swiftly to ensure efficient service delivery. Committed to providing accurate and timely information to guarantee smooth operations and positive outcomes in every situation.
Overview
8
8
years of professional experience
Work History
Security Dispatcher
Encore Boston Harbor
12.2021 - Current
- Monitored hotel and resort surveillance cameras to identify and address suspicious activities
- Managed phone calls and dispatched appropriate security personnel to respond to incidents effectively
- Cooperated with security management and law enforcement agencies to address security concerns
- Accurately recorded incidents, actions taken, and outcomes, maintaining a detailed and organized records
Security Officer
Encore Boston Harbor
08.2021 - 12.2021
- Greeting and assisting visitors with a friendly and approachable demeanor, ensuring a positive first impression while verifying their credentials
- De-escalated conflicts among casino guests through effective communication and conflict resolution techniques
- Collaborated with security team to assess and mitigate potential security risks and disruptions
- Effectively used the radio communication system when responding to and assisting in an incident
Sales Associate
Old Navy
02.2017 - 03.2020
- Provided excellent customer service in person and over the phone to improve the customer experience
- Troubleshoot and repaired checkout desk hardware
- Fulfilled online orders placed on company website
- Maintained organization of sales floor
Education
High School Diploma -
Prospect Hill Academy
Cambridge, MA06.2018
Skills
- Effectively communicates security procedures, protocols
- Demonstrates strong situational awareness by quickly identifying, assessing, and responding to critical alerts
- Effectively assesses and addresses problems according to severity and business needs
- Thrives in high-pressure environments with a calm and focused approach
- Proficient with iTrak reporting system
- Skilled in managing and analyzing footage from CCTV cameras, ensuring prompt detection and response to security incidents
Timeline
Security Dispatcher
Encore Boston Harbor
12.2021 - Current
Security Officer
Encore Boston Harbor
08.2021 - 12.2021
Sales Associate
Old Navy
02.2017 - 03.2020
High School Diploma -
Prospect Hill Academy
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