Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Memsura Zilic

Everett

Summary

Organized Dining Room Attendant offering 20 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Energetic with 20 years of experience providing prompt, friendly service to patrons. Well-versed in measuring ingredients, mixing cocktails and calculating tabs. Hardworking individual recognized for accuracy and strong attention to detail. Personable Dining Room Attendant with 20 years of experience in customer-facing roles. Well-versed in food safety and industry best practices.

Overview

25
25
years of professional experience
4
4
years of post-secondary education

Work History

Laboratory Chemist

Incel
Banja Luka, Bosnia I Hercegovina
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Applied chemistry knowledge and expertise to enhance applications.
  • Handled chemicals such as nitric acid, sulfuric acid and hydrofluoric acid using strict safety protocols.
  • Operated industrial mixers to compound and blend chemicals.
  • Efficiently organized and maintained equipment to keep laboratory productive and safe.
  • Tested titration of chemical tanks in production line to check for ideal pH and other chemical levels and balance ratios.
  • Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement.
  • Designed and implemented various gallon reactor to run solvent and water-based adhesives.
  • Paid attention to detail while completing assignments.
  • Analyzed materials to evaluate nature, reactivity and other factors affecting use in applications.

Breakfast Attendant

Homewood & Hampton Inn By Hilton
10.2021 - Current
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Cooked and served made-to-order omelets, french toast and pancakes.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Established rapport with customers by providing friendly and attentive service.
  • Provided attentive service and proactively assessed guest needs.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Social Evening

Homewood & Hampton Inn By Hilton
10.2021 - Current
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Seasoned and cooked food according to recipes or personal judgment and experience.
  • Maintained food safety and sanitation standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.

Club Attendant

Boston Sheraton Hotel
10.2003 - Current
  • Set up advertising signs and displays on shelves, counters and tables.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted customers with carry-out service.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted wait staff with timely food delivery and guest requests.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Drove operational improvements which resulted in savings and improved profit margins.

Host

Boston Sheraton Hotel
10.2003 - Current
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Kept detailed payment records throughout shift to complete cash and card payments.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations and communicated changes to guests.
  • Recorded available tables after seating each party using specialized seating software.

Bartender

Boston Sheraton Hotel
10.2003 - Current
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Improved and applied social media marketing strategies to increase patronage.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Boston Sheraton Hotel
10.2003 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Waitress

Boston Sheraton Hotel
10.2003 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Prepared specialty desserts for customers for special occasions.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Server

Westin Copley Hotel
08.1998 - 09.2001
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Associate of Science - Chemistry Lab Technician

Chemistry Technical School
Bosnia And Hercegovina
09.1979 - 06.1983

Safety Serving Food Certificate

Tips Certificate

Skills

  • Stocking and replenishing
  • Wine and Liquor Service
  • Safe Food Handling Practices
  • Table layout
  • Food preparation and safety
  • Menu memorization
  • Dining room cleanliness
  • Place settings
  • Ordering procedures
  • Timely food delivery
  • Food running
  • Table clearing
  • Guest seating
  • Basic Chemistry
  • Laboratory Validation
  • Laboratory Instrumentation
  • Standard Methods
  • Hazardous Waste Management
  • Chemical Compounding
  • Test Compounds
  • Laboratory Methods

Languages

Croatian
Native or Bilingual

Timeline

Breakfast Attendant

Homewood & Hampton Inn By Hilton
10.2021 - Current

Social Evening

Homewood & Hampton Inn By Hilton
10.2021 - Current

Club Attendant

Boston Sheraton Hotel
10.2003 - Current

Host

Boston Sheraton Hotel
10.2003 - Current

Bartender

Boston Sheraton Hotel
10.2003 - Current

Server

Boston Sheraton Hotel
10.2003 - Current

Waitress

Boston Sheraton Hotel
10.2003 - Current

Server

Westin Copley Hotel
08.1998 - 09.2001

Associate of Science - Chemistry Lab Technician

Chemistry Technical School
09.1979 - 06.1983

Laboratory Chemist

Incel

Safety Serving Food Certificate

Tips Certificate

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Memsura Zilic