MERCEDES HOLLINGSWORTH
Worcester
Summary
I have ten solid years working in healthcare experience working with both the senior and pediatric fields making me a great candidate for the job. This transition will be the significant next step in my professional career.
Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.
Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Reliant Medical Group
Worcester
07.2024 - Current
- Managed patient scheduling and appointment confirmations for efficient clinic operations.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated patient flow through the office to minimize wait times and increase efficiency.
- Resolved patient concerns promptly, fostering a positive experience within the healthcare environment.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Certified Medical Assistant
Reliant Medical Group
Worcester
08.2021 - 07.2024
- Prepare Examination rooms and sterilize medical equipment and instruments.
- Room patients obtain their medical history and check vitals.
- Document patient care using electronic medical record software.
Certified Nursing Assistant
Evergreens
Worcester
11.2020 - 08.2021
- Managed seniors' basic physical needs, including bathing, grooming, dressing, and toileting.
- Responsible for patient intake reminders.
- I engaged patients in activities that kept them active and mentally engaged.
Certified Nursing Assistant
Southgate at Shrewsbury
Shrewsbury
09.2019 - 02.2021
- Managed seniors' basic physical needs, including bathing, grooming, dressing, and toileting.
- Responsible for patient intake reminders.
- I engaged patients in activities that kept them active and mentally engaged.
Education
Associate degree - interdisciplinary studies
Mount Wachusett Community College
MA05.2028
Certified Medical Assistant -
Masshire
MA01.2022
Medical Office/Administrative Assistant -
08.2021
Skills
- I have ten solid years working in healthcare experience working with both the senior and pediatric fields making me a great candidate for the job This transition will be the significant next step in my professional career
- Patient care
- Medical terminology
- Electronic medical records
- Appointment scheduling
References
Available upon Request
Licenses Permits
- National Health Association (CMA), 01/2022, 01/2026
- Hiremee Rapid skill (MOA), 08/2021, 2026
- National CPR Foundation, 12/2023, 12/2025
- Naracan, 2024, 2024
- QPR/Suicide prevention training, 2024, 2024
Timeline
Patient Service Specialist
Reliant Medical Group
07.2024 - Current
Certified Medical Assistant
Reliant Medical Group
08.2021 - 07.2024
Certified Nursing Assistant
Evergreens
11.2020 - 08.2021
Certified Nursing Assistant
Southgate at Shrewsbury
09.2019 - 02.2021
Associate degree - interdisciplinary studies
Mount Wachusett Community College
Certified Medical Assistant -
Masshire