Mercedes Quintong

• Managed root cause analysis investigations, determining underlying issues in product failures, and implementing corrective actions as necessary.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
• Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
• Visit customers and evaluate any non-conforming products.
• Internal Auditor SQF Certificate
• HACCP certificate
• Lean Six Sigma Green Belt Certificate.
• Organize Kaizen and Quality Rodeo events

• · Management of customer accounts, booking purchase orders
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Teamwork
• Price changes
• ·Maintain proactive communication between customers, production, and sales staff
• Enter customer Issues
• Monitor and resolve orders
• Understand the status of the plant
• Management inventory.

• Supported human resources staff with new hires
• Call candidates for the scheduled interview.
• Participate in a panel interview
• Lead a job Fair

• Managing customer accounts, booking purchase orders, and inventory control.
• Creating new item packets
• Process and receive orders in JD
• Assist with updates in ESP. Price change, uploading print cards.
• Create new customer Issues in CIS
• · Double-checking orders booked
• Entering waste tracking data
• Participated in physical inventory counts

· Performed weekly audits and monitored calibration logs for quarterly equipment.

· Assigned and worked with management on Customer Issue System (CIS).

· Participated in customer-focused Kaizen.

· Organized MSDS book.

· Performed caliper, scored bend, ECT, Basis weight, slide angle, starch test.

· Collect and send out samples for microorganisms and biological tests.

· Filled in for Quality Manager

· Attended System Process meeting SPM

· Audit rework area

· New hire training provided safety and quality training.

· Visit customers and evaluate any non-conforming product

· Assign, approve, and work on customer complaints (CIS)

· Maintained quality assurance and customer satisfaction objectives.

• Conducted Strike Board test
• Evaluate unit characteristics
• Prepare units for shipment
• Make sure the unit meets the customer's specifications

• Addressed customer calls daily.
• Provided insurance information and policies to customers upon inquiry and answered questions via phone, email.
• Described product coverage details to customers to help them to better understand the benefits and advantages of the insurance policy.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.