Summary
Overview
Work History
Education
Languages
Timeline
Generic
Mercedes Zarzana Ríos

Mercedes Zarzana Ríos

Málaga

Summary

Experienced Flight Attendant with a strong background in tourism and hospitality. Proven ability to deliver exceptional customer service, ensure passenger safety, and enhance the inflight experience.

Skilled in communication, problem-solving, and decision-making, with a track record of efficiently handling diverse passenger needs.

Native Spanish speaker and fluent in English. Adaptable, resilient, and proactive, with leadership qualities. Excellent team player and individual contributor, able to thrive under pressure.

Overview

3
3
years of professional experience

Work History

Cabin Service Agent

Ryanair DAC
05.2023 - Current
  • Ensured safety remains the main objective in day-to-day operation and maintaining high level of proficiency by following regular and non-normal situation procedures.
  • Assisted customers from 20+ countries on over 100 different routes by providing exceptional customer service during boarding and deplaning processes, always with a smile.
  • Increased on-time departure rates by efficiently cleaning and restocking aircraft cabins between flights.
  • Provided a high level of service in a high-paced dynamic working environment.
  • Contributed to a positive team environment, facilitating excellent teamwork and communication between flight deck and cabin crew, as well as collaborating to complete tasks quickly and effectively.
  • Managed inflight service with a persistent focus on reaching targets and increase earnings.

Hostess

Tulum Club & Restaurant
02.2022 - 06.2022

Receptionist

Hotel Itaca
12.2021 - 03.2022

Receptionist

La Cueva Park
11.2021 - 11.2021

Receptionist

Hotel Tui Blue Zahara Beach & Spa
06.2021 - 09.2021

MAIN RESPONSABILITIES

2021-2022

Reception of clients and guests, welcoming them to the facilities.

Answering calls and e-mails, resolving any questions from customers and attending to orders from suppliers as well as coordinating with other departments.

Handling of payments
Review, organization and follow-up of reservations and occupancy.


Education

Tourism Degree - Economics, Tourism

Universidad De Cádiz
Jerez De La Frontera
12.2022

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)

Timeline

Cabin Service Agent

Ryanair DAC
05.2023 - Current

Hostess

Tulum Club & Restaurant
02.2022 - 06.2022

Receptionist

Hotel Itaca
12.2021 - 03.2022

Receptionist

La Cueva Park
11.2021 - 11.2021

Receptionist

Hotel Tui Blue Zahara Beach & Spa
06.2021 - 09.2021

MAIN RESPONSABILITIES

2021-2022

Tourism Degree - Economics, Tourism

Universidad De Cádiz
Mercedes Zarzana Ríos