Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Meridith Masloski

Easthampton

Summary

Dynamic and results-driven Police Dispatcher with extensive experience at the Town of Agawam. Expert in incident prioritization and data entry, successfully coordinated multi-agency responses to emergencies. Proven ability to maintain confidentiality and provide empathetic support, enhancing public safety initiatives and ensuring effective resource allocation.

Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Police Dispatcher

Town Of Agawam
05.2002 - Current
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Crossed trained in the Records Department, train new hires, process Pistol Permits, Records requests, alarm billing and filing reports and anything to assist public records requests
  • Provide Quality Assurance by listening and critiquing medical calls on a regular basis

Head Dispatcher

Town of Southampton
06.1994 - 04.2002
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Hired and trained new employees
  • Did weekly payroll
  • Maintained monthly dispatch schedule and covered unfilled shifts
  • Submitted yearly budget and submitted vendor bills monthly

Education

High School Diploma -

George Washington Senior High School
Cedar Rapids, IA
06-1985

Skills

  • Public safety awareness
  • Data entry
  • Incident prioritization
  • Information gathering
  • Memory retention
  • Multi-line phone system
  • Records maintenance
  • Geographical expertise
  • Caller engagement
  • Confidentiality
  • Processing requests
  • Problem-solving
  • Prioritizing situations
  • Attention to detail
  • Listening skills
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking

Certification

  • EMD - Emergency Medical Dispatch
  • PST - Public Safety Telecommunicator
  • CPR and First Responder

Timeline

Police Dispatcher

Town Of Agawam
05.2002 - Current

Head Dispatcher

Town of Southampton
06.1994 - 04.2002

High School Diploma -

George Washington Senior High School

Similar Profiles

CREATE PROFILE
Meridith Masloski