Mery Alexandra Santana
Boston
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shaw's Supermarket
Waltham
2024.04 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Led on- and off-site customer support teams across multiple time zones.
- Greeted customers and provided assistance with the self-checkout process.
Metro by T-Mobile
Metro by T-Mobile
Waltham
2023.06 - 2024.06
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Twisted Tree Cafe
Twisted Tree Cafe
Lincoln
2022.01 - 2023.08
- Studied guides, samples and specification sheets to identify and implement correct machine setup plans.
- Checked harnesses and restraints for proper fit before allowing passengers onto the Twister ride.
- Operated control panel for starting, stopping, slowing down, speeding up, and reversing direction of the Twister ride.
- Sliced vegetables like onions or mushrooms for salads or sandwiches per order requirements.
Fix Now
Fix Now
Waltham
2022.01 - 2023.04
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Gastón Fernández Deligne
República Dominicana 2015-05
Skills
- Customer service
- CRM management
- Problem solving
- Data analysis
- Effective communication
- Sales support
- Customer engagement
- Creative solutions
- Work prioritization
Timeline
Customer Service Representative
Shaw's Supermarket
2024.04 - Current
Metro by T-Mobile
Metro by T-Mobile
2023.06 - 2024.06
Twisted Tree Cafe
Twisted Tree Cafe
2022.01 - 2023.08
Fix Now
Fix Now
2022.01 - 2023.04
High School Diploma -
Gastón Fernández Deligne