Meryama Mellouki
Morrisville
Summary
Proven track record in enhancing customer experiences and streamlining front office operations, notably at HOTEL. Excelled in administrative support and conflict management, boosting team productivity by 20%. Demonstrates exceptional organizational skills and a commitment to maintaining professional relationships. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
HOTEL
01.2021 - 02.2022
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Scheduled office meetings and client appointments for staff teams.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Ross
10.2017 - 02.2019
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
In-Home Nanny
Nanny Network
05.2008 - 06.2016
- Built positive and nurturing environments to support child social and emotional growth.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Involved children in caring for household pets and chores.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
- Identified warning signs of emotional and developmental problems in children.
- Provided developmentally appropriate activities for children.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children everyday skills and language.
Education
Bachelor of Arts - Business
Univerrsity Hassan 2
Morocco01.2006
Skills
- Call Routing
- File Organization
- Administrative Support
- File Management
- Front Office Management
- Spreadsheet tracking
- Office Organization
- Office Administration
- Departmental support
- Correspondence drafting
- Clerical Support
- Inventory Control
- Customer Service
- Project Management
- Guest Relations
- Cash Handling
- Mail Sorting
- Mail distribution
- Supply Management
- Conflict Management
- Verbal and written communication
- Office Management
- Filing
- Meeting Arrangements
- Telephone Etiquette
- Proficient in [Software]
- Effective Planning
- Work Prioritization
- Oral and writing communication
- Meeting Scheduling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CPR certficate
Languages
Arabic, English, French, Spanish
Native language
Timeline
Front Desk Receptionist
HOTEL
01.2021 - 02.2022
Customer Service Representative
Ross
10.2017 - 02.2019
In-Home Nanny
Nanny Network
05.2008 - 06.2016
Bachelor of Arts - Business
Univerrsity Hassan 2
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