Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Meryem Boulhcen

Meryem Boulhcen

Assistante
Casablanca

Summary

Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Assistant Director

Colibri Services
Casablanca
03.2023 - Current
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
  • Created and updated records and files to maintain document compliance.
  • Trained and mentored new employees on industry practices and business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted senior leadership in managing all aspects of operations.

Retail Manager

Wright
Casablanca
12.2018 - Current
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Represented company at national and regional trade shows.
  • Created employee schedules to align coverage with forecasted demands.
  • Trained and developed new employees for ease of transition into
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Performed continuous reviews of quality management system.
  • Performed root cause analysis on non-compliant parts.
  • Improved quality processes for increased efficiency and
  • .

Quality Advisor

Bein Sports
Casablanca
03.2017 - 07.2018
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Performed continuous reviews of quality management system.
  • Performed root cause analysis on non-compliant parts.
  • Improved quality processes for increased efficiency and.

Call Center Phone Representative

Phone Groupe
Casablanca
09.2014 - 01.2016
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Assisted customers by answering questions and responding to inquiries.
  • Approved and terminated customer contracts upon request.

Education

High School Degree - Chemical Physics

Oum El Banine
Casablanca
09.2012 - 07.2013

Bachelor Of Economics - Business Economics

University of Hassan The 2
Casablanca
10.2013 - 08.2015

Skills

    Merchandising operations

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Interests

Sport

Music

Langues

Timeline

Assistant Director

Colibri Services
03.2023 - Current

Retail Manager

Wright
12.2018 - Current

Quality Advisor

Bein Sports
03.2017 - 07.2018

Call Center Phone Representative

Phone Groupe
09.2014 - 01.2016

Bachelor Of Economics - Business Economics

University of Hassan The 2
10.2013 - 08.2015

High School Degree - Chemical Physics

Oum El Banine
09.2012 - 07.2013

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Meryem BoulhcenAssistante