Sport
Meryem Boulhcen
Assistante
Casablanca
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Director
Colibri Services
Casablanca
03.2023 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Created and updated records and files to maintain document compliance.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted senior leadership in managing all aspects of operations.
Retail Manager
Wright
Casablanca
12.2018 - Current
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Represented company at national and regional trade shows.
- Created employee schedules to align coverage with forecasted demands.
- Trained and developed new employees for ease of transition into
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Performed continuous reviews of quality management system.
- Performed root cause analysis on non-compliant parts.
- Improved quality processes for increased efficiency and
- .
Quality Advisor
Bein Sports
Casablanca
03.2017 - 07.2018
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Performed continuous reviews of quality management system.
- Performed root cause analysis on non-compliant parts.
- Improved quality processes for increased efficiency and.
Call Center Phone Representative
Phone Groupe
Casablanca
09.2014 - 01.2016
- Boosted customer service satisfaction ratings through consistent quality control.
- Assisted customers by answering questions and responding to inquiries.
- Approved and terminated customer contracts upon request.
Education
High School Degree - Chemical Physics
Oum El Banine
Casablanca 09.2012 - 07.2013
Bachelor Of Economics - Business Economics
University of Hassan The 2
Casablanca 10.2013 - 08.2015
Skills
Merchandising operations
Quality assurance
Employee scheduling
Coaching and mentoring
Relationship building
Client account management
Inventory management
Interests
Music
Langues
Timeline
Assistant Director
Colibri Services
03.2023 - Current
Retail Manager
Wright
12.2018 - Current
Quality Advisor
Bein Sports
03.2017 - 07.2018
Call Center Phone Representative
Phone Groupe
09.2014 - 01.2016
Bachelor Of Economics - Business Economics
University of Hassan The 2
10.2013 - 08.2015
High School Degree - Chemical Physics
Oum El Banine
09.2012 - 07.2013