Manage front desk operations in a high-volume clinical setting, ensuring efficient patient flow and positive patient experiences.
Coordinate patient scheduling, appointment confirmations, intake, and follow-up communication.
Serve as a primary point of contact for patients, addressing questions, providing support, and directing concerns to appropriate clinical staff.
Assist providers and clinical staff with patient preparation and treatment coordination.
Maintain confidentiality and accuracy when handling patient information, documentation, and payments.
Collaborate with interdisciplinary team members to support daily clinic operations and deliver quality patient-centered care.
Human Anatomy & Physiology Teaching Assistant
Stonehill College Health Science Department
Easton, MA
09.2022 - 05.2023
Attending class to offer in class support
Holding office hours to assist students with educational needs
Leading review sessions for students upcoming assessments.
After School Aide
St. Bridget's School
Abington, MA
09.2022 - 01.2023
Instructing small groups of children Pre-K-8th Grade
Supervising students inside of the classroom and play areas
Collaborating with students to complete homework and assist with educational needs.
Primary Caretaker
Private Family
Whitman, MA
09.2019 - 04.2020
Facilitated hygienic practices, such as grooming and bathing
Acted as patient advocate in daily communication with medical professionals
Assessed medical needs and developed care plans
Aided with mobility and transferring.
Cashier
Montilios Baking Company & Pizzeria
Braintree, MA
08.2019 - 08.2020
Primarily helped customers by ringing up both online and in person orders, answering menu questions, tendering payments through a POS system, and communicating with kitchen staff
Arranged bakery items and baked goods within displays at the start of each shift
Maintained a clean and hygienic work environment through regular cleaning and disinfection of high-contact surfaces.
Cashier/Photographer
The Christmas/ Pool Place
Abington, MA
12.2015 - 12.2019
Greeted customers upon their entry into the store and helped them with any questions and concerns
Operated a checkout lane and associated retail equipment, including scale, barcode scanner, belt, and cash register
Performed all checkout procedures quickly and accurately each time, while also promoting store discounts and deals to customers upon checkout
Assisted floor staff with stocking shelves, keeping front lanes organized, and assisting guests when needed
Utilized and trained individuals on photography software used.
Education
Bachelor of Arts - Health Science
Stonehill College
North Easton, MA
05.2023
Skills
Microsoft Office
Google Workplace
Electronic Health Records
Customer Service
Patient Communication
Patient Coordination
Medical Scheduling
Team Collaboration
Time Management
Attention to Detail
Honors and Awards
Dean's List (4 semesters), Stonehill Presidential Scholarship Recipient