Mia Rankins
Hampden
Summary
Friendly and dependable server with experience in high-volume restaurant environments, complemented by a background as a certified EMT and current Paramedic student. Known for providing attentive, efficient service while managing multiple tables in fast-paced settings. Brings strong communication, multitasking, and problem-solving skills, along with a calm, professional demeanor developed through emergency medical training and hands-on patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
12.2024 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in menu navigation and offered recommendations to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of tables and dining areas throughout shifts.
- Processed orders accurately using point-of-sale systems to streamline transactions.
- Adapted quickly to high-pressure environments during peak service hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
EMT
American Medical Response
09.2024 - 09.2025
- Administered emergency medical care to patients in critical situations.
- Operated ambulance equipment and ensured readiness for deployment.
- Collaborated with healthcare professionals to provide optimal patient outcomes.
- Documented patient information and treatment provided during transport.
- Trained new EMT staff on protocols and emergency response procedures.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Hostess
La Cucina De Hampden House
04.2024 - 08.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and enhance guest experience.
- Collaborated with kitchen staff to communicate guest needs and dietary restrictions effectively.
- Assisted in training new host staff on operational procedures and customer service standards.
- Monitored dining area for cleanliness, addressing issues to maintain high standards of hygiene.
- Handled guest inquiries and complaints with professionalism, ensuring satisfaction and repeat business.
- Coordinated with servers to ensure timely service delivery during peak hours.
- Maintained knowledge of menu offerings to provide accurate information and recommendations to guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Crew Member
Dunkin' Donuts
03.2022 - 04.2024
- Prepared and served beverages and food items following established recipes and standards.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Operated cash register, processing customer transactions accurately and efficiently.
- Assisted in training new crew members on operational procedures and customer service best practices.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to meet high-volume service demands during peak hours.
- Managed inventory levels, restocking supplies as needed to support daily operations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Insider
Dominos's Pizza
04.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Paramedicine
Westfield State University
Westfield, MAGED -
Minnechaug Regional Highschool
Wilbraham, MA05.2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Empathetic and genuine
- Basic life support (BLS)
Certification
- CPR Certification
- BLS Certification
Languages
English
Native or Bilingual
Timeline
Server
Buffalo Wild Wings
12.2024 - Current
EMT
American Medical Response
09.2024 - 09.2025
Hostess
La Cucina De Hampden House
04.2024 - 08.2024
Crew Member
Dunkin' Donuts
03.2022 - 04.2024
Insider
Dominos's Pizza
04.2021 - 01.2022
Paramedicine
Westfield State University
GED -
Minnechaug Regional Highschool