Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Micaela Tsoukalas

North Andover,MA

Summary

Highly organized and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing keen attention to detail and strong decision-making skills, excels at managing multiple concurrent tasks. Self-motivated work ethic allows for effective performance both independently and as part of a team. Proactive and goal-oriented professional with excellent time management and problem-solving abilities. Renowned for reliability and adaptability, quickly learns and applies new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience

Work History

Process Assistant

Amazon Logistics
05.2023 - Current
  • Help support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
  • Providing vacation cover for managers
  • Providing policy follow-up, attendance tracking with labor hours
  • Assisting the floor as an associate resource, training and verifying SOP compliance with associates
  • Fully understanding workflow and daily production needs
  • Reviewing and updating SOP
  • Troubleshoot shipping problems and errors to resolution
  • Ensure trailer utilization is maximized to control trailer costs
  • Ensure on-time dock performance
  • Coordinate with Transportation teams on driver issues, trailer pool needs, yard move delays, late inbound volume, and load swaps to protect customer experience
  • Comprehensive understanding of shipping requirements, rules and obligations by carrier, destination and package type
  • Ensure that all safety measures and precautions are in place and being used regarding the docks and trailers

Learning Ambassador

Amazon Logistics
12.2020 - 05.2023
  • Lift up to 50 lbs, stand long hours, overtime when needed
  • Train associates with updated SOP compliance
  • Answer questions/provide guidance to new associates with each process path
  • Adaptability to each associates learning styles
  • Lead groups up to 20 associates for onboarding
  • Follow time restrictions when training and make independent judgment on problems that arise
  • Communicate effectively
  • Perform daily audits on NH’s to check progress/suggest improvement
  • Work alongside Area Manager’s when no Process Assistant’s are present

Shift Lead/Opener

Dunkin’s
07.2019 - 08.2020
  • Cross checked sale money to prepare envelopes for the bank, Key to money safe
  • Completed cash and credit card transactions accurately using POS software.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Helped store management meet standards of service and quality in daily operations.

Education

High School Diploma -

Burlington High School
Burlington, MA
05.2019

Skills

  • Workflow management
  • Performance monitoring
  • Safety management
  • Assignment delegation
  • Time management
  • Adaptability and flexibility
  • Task prioritization
  • Production leadership
  • Staff motivation

Languages

English
Native or Bilingual
Italian
Native or Bilingual

Timeline

Process Assistant

Amazon Logistics
05.2023 - Current

Learning Ambassador

Amazon Logistics
12.2020 - 05.2023

Shift Lead/Opener

Dunkin’s
07.2019 - 08.2020

High School Diploma -

Burlington High School
Micaela Tsoukalas