Summary
Overview
Work History
Education
Skills
Timeline
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Michael Bernard

Foxboro

Summary

Substantial experience & outstanding skills in Customer Service. Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit customer needs.

Overview

11
11
years of professional experience

Work History

Roll Off Truck Driver

Win Waste Innovations
07.2023 - 07.2024
  • Enhanced operational efficiency by performing thorough pre-trip and post-trip inspections of the vehicle.
  • Reduced downtime between jobs by efficiently cleaning out containers upon completion of each project.
  • Navigated difficult terrain with ease, ensuring smooth and safe transportation of materials to their designated disposal sites.
  • Implemented waste disposal best practices for environmental sustainability and compliance with industry standards.

Driver

Ricoh
08.2021 - 06.2023
  • Solid familiarity with all DOT rules and regulations
  • Excellent driving history
  • Ability to complete required reports and other documentation fully and accurately
  • Adhere to all appropriate local and state safety regulations
  • Loaded and unloaded trucks with product for delivery.

LYFT DRIVER

11.2019 - 07.2021
  • Managed routes through the use of iPhone app technology
  • Ensured that customer arrived safely and timely to their destination
  • Properly followed navigational directions from GPS and from the preferences of customers.

Case Manager

Mass Hire
11.2017 - 10.2019
  • Provided case management services, counseling, education and life-skills training
  • Assisted Professionals & Project Managers, Multi-Generational
  • Assisted Dislocated Worker, Title 1, Trade & Federal Programs
  • Worked closely with training vendors in order to process customers Individual Training Accounts/training requests
  • Developed a Case Plan/Goal with customers with a deadline of three to six months
  • Trained and led new Case Managers.

Housing Specialist

SMOC
05.2016 - 11.2017
  • Assisted 40+ Homeless individuals to help break barrier to Homelessness
  • Resolved employment-related disputes through proactive communication
  • Present properties and provided amenities in a positive light to prospective tenants relations and employee relations
  • Verified data integrity and accuracy
  • Negotiate leasing terms and conditions and closed deals.

Volunteer

Starlight Ministries Homeless Shelter
03.2014 - 09.2017
  • Conducted trainings for new volunteers
  • Assisted with fundraising and feeding the homeless in the Boston area.

Supervisor

Tremont Credit Union
01.2015 - 01.2016
  • Build customer loyalty and customer relationships
  • Refer sales opportunities to appropriate specialists
  • Ensure the safety and security of client's and TCU's assets by complying with policies
  • Assists tellers in solving member problems, serving as an operational reference
  • Train and lead behind the teller line.

Driver

FedEx
02.2013 - 12.2014
  • Communicate with dispatcher
  • Operate and drive automobiles
  • Perform pre-trip inspection of vehicle
  • Pick up and deliver various products-300 delivered/100 pick ups
  • Record information on pick-ups and deliveries
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Completed 200 stops daily within the town of Foxboro.

Education

Some College- Non- Degree -

Bunker Hill Community College
Charlestown, MA

High School Diploma -

Classical High School
Lynn, MA
01.2004

Skills

  • Leadership skills
  • Strong organizational and analytical skills
  • Excellent computer skills with knowledge of Microsoft Office software and Excel
  • Clean Driving Record
  • Professionalism and Punctuality
  • Self-motivation and discipline
  • Workplace Safety Protocols

Timeline

Roll Off Truck Driver

Win Waste Innovations
07.2023 - 07.2024

Driver

Ricoh
08.2021 - 06.2023

LYFT DRIVER

11.2019 - 07.2021

Case Manager

Mass Hire
11.2017 - 10.2019

Housing Specialist

SMOC
05.2016 - 11.2017

Supervisor

Tremont Credit Union
01.2015 - 01.2016

Volunteer

Starlight Ministries Homeless Shelter
03.2014 - 09.2017

Driver

FedEx
02.2013 - 12.2014

Some College- Non- Degree -

Bunker Hill Community College

High School Diploma -

Classical High School

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Michael Bernard