Michael Bernard
Foxboro
Summary
Substantial experience & outstanding skills in Customer Service. Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit customer needs.
Overview
11
11
years of professional experience
Work History
Roll Off Truck Driver
Win Waste Innovations
07.2023 - 07.2024
- Enhanced operational efficiency by performing thorough pre-trip and post-trip inspections of the vehicle.
- Reduced downtime between jobs by efficiently cleaning out containers upon completion of each project.
- Navigated difficult terrain with ease, ensuring smooth and safe transportation of materials to their designated disposal sites.
- Implemented waste disposal best practices for environmental sustainability and compliance with industry standards.
Driver
Ricoh
08.2021 - 06.2023
- Solid familiarity with all DOT rules and regulations
- Excellent driving history
- Ability to complete required reports and other documentation fully and accurately
- Adhere to all appropriate local and state safety regulations
- Loaded and unloaded trucks with product for delivery.
LYFT DRIVER
11.2019 - 07.2021
- Managed routes through the use of iPhone app technology
- Ensured that customer arrived safely and timely to their destination
- Properly followed navigational directions from GPS and from the preferences of customers.
Case Manager
Mass Hire
11.2017 - 10.2019
- Provided case management services, counseling, education and life-skills training
- Assisted Professionals & Project Managers, Multi-Generational
- Assisted Dislocated Worker, Title 1, Trade & Federal Programs
- Worked closely with training vendors in order to process customers Individual Training Accounts/training requests
- Developed a Case Plan/Goal with customers with a deadline of three to six months
- Trained and led new Case Managers.
Housing Specialist
SMOC
05.2016 - 11.2017
- Assisted 40+ Homeless individuals to help break barrier to Homelessness
- Resolved employment-related disputes through proactive communication
- Present properties and provided amenities in a positive light to prospective tenants relations and employee relations
- Verified data integrity and accuracy
- Negotiate leasing terms and conditions and closed deals.
Volunteer
Starlight Ministries Homeless Shelter
03.2014 - 09.2017
- Conducted trainings for new volunteers
- Assisted with fundraising and feeding the homeless in the Boston area.
Supervisor
Tremont Credit Union
01.2015 - 01.2016
- Build customer loyalty and customer relationships
- Refer sales opportunities to appropriate specialists
- Ensure the safety and security of client's and TCU's assets by complying with policies
- Assists tellers in solving member problems, serving as an operational reference
- Train and lead behind the teller line.
Driver
FedEx
02.2013 - 12.2014
- Communicate with dispatcher
- Operate and drive automobiles
- Perform pre-trip inspection of vehicle
- Pick up and deliver various products-300 delivered/100 pick ups
- Record information on pick-ups and deliveries
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Completed 200 stops daily within the town of Foxboro.
Education
Some College- Non- Degree -
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Classical High School
Lynn, MA01.2004
Skills
- Leadership skills
- Strong organizational and analytical skills
- Excellent computer skills with knowledge of Microsoft Office software and Excel
- Clean Driving Record
- Professionalism and Punctuality
- Self-motivation and discipline
- Workplace Safety Protocols
Timeline
Roll Off Truck Driver
Win Waste Innovations
07.2023 - 07.2024
Driver
Ricoh
08.2021 - 06.2023
LYFT DRIVER
11.2019 - 07.2021
Case Manager
Mass Hire
11.2017 - 10.2019
Housing Specialist
SMOC
05.2016 - 11.2017
Supervisor
Tremont Credit Union
01.2015 - 01.2016
Volunteer
Starlight Ministries Homeless Shelter
03.2014 - 09.2017
Driver
FedEx
02.2013 - 12.2014
Some College- Non- Degree -
Bunker Hill Community College
High School Diploma -
Classical High School
Similar Profiles
Christine BrunaultChristine Brunault
Credit and Collections Analyst at Win Waste InnovationsCredit and Collections Analyst at Win Waste Innovations
Michael FiorilloMichael Fiorillo
General Manager at Win-Waste Innovations/Tunnel Hill/City CartingGeneral Manager at Win-Waste Innovations/Tunnel Hill/City Carting
Abby L VasconcellosAbby L Vasconcellos
Sr. Manger Strategic Accounts at Win Waste InnovationsSr. Manger Strategic Accounts at Win Waste Innovations