Michael Burbine
Gloucester
Summary
Expert in technical troubleshooting and customer communications, I've developed training programs and significantly reduced equipment downtime. My leadership has fostered a culture of continuous improvement and skill development across technical teams.
Overview
18
18
years of professional experience
Work History
Manager of Technical Support
Ion Implant Specialists
02.2024 - Current
- Analyzed and developed service goals for customer sites.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Developed comprehensive training programs to continuously upskill the technical support team.
Lead Engineering Technician
Applied Materials
03.2019 - 02.2024
- Enhanced team productivity by providing expert technical guidance and troubleshooting support to colleagues.
- Reduced equipment downtime, ensuring timely maintenance, repairs, and calibration of critical systems.
- Mentored junior technicians to foster skill development, enhancing their ability to contribute effectively within the team setting.
- Completed engineering projects and tasks within established timelines and budgets.
- Performed routine maintenance and replaced worn parts.
- Compiled, sorted and modeled engineering data.
Product Support Technician
Applied Materials
01.2018 - 03.2019
- Provided remote and onsite support to clients experiencing software or hardware issues, ensuring timely resolution of problems.
- Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
- Generated reports to track performance and analyze trends.
- Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
- Trained new technicians on company processes, tools, and best practices, promoting a culture of continuous improvement.
Technician
Applied Materials
03.2011 - 12.2017
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
E/M Assembler
Varian Semiconductor
03.2010 - 03.2011
- Followed outlined specifications to implement assembly plans.
- Increased production efficiency by assembling components quickly and accurately.
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Machinist
Gloucester Engineering
06.2007 - 08.2009
- Used CNC and manual equipment to perform both initial and final machining.
- Inspected and measured machined parts for conformance to specified tolerances.
- Manually set up machinery, lathes, and grinders.
- Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
Education
High School Diploma -
Gloucester High School
Gloucester, MA06-2007
No Degree - Enviromental Safety And Protection
Massachusetts Maritime Acadamy
Bourne, MA 09.2009 - 03.2010
Skills
- Technical troubleshooting
- Customer communications
- Escalation management
- Training and mentoring
Timeline
Manager of Technical Support
Ion Implant Specialists
02.2024 - Current
Lead Engineering Technician
Applied Materials
03.2019 - 02.2024
Product Support Technician
Applied Materials
01.2018 - 03.2019
Technician
Applied Materials
03.2011 - 12.2017
E/M Assembler
Varian Semiconductor
03.2010 - 03.2011
No Degree - Enviromental Safety And Protection
Massachusetts Maritime Acadamy
09.2009 - 03.2010
Machinist
Gloucester Engineering
06.2007 - 08.2009
High School Diploma -
Gloucester High School
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