Michael Calzone
Milford
Summary
Dynamic Agency Manager with a proven track record at Foy Insurance, achieving a remarkable reduction in loss ratios and consistently exceeding sales growth targets. Results-driven agency professional with strong focus on team collaboration and achieving outcomes. Skilled in strategic planning, client relationship management, and operational efficiency. Reliable and adaptable to changing needs, demonstrating leadership and effective communication. Prepared to make significant contributions through innovative problem-solving and goal-oriented strategies.
Overview
33
33
years of professional experience
Work History
Agency Manager/ Producer
Foy Insurance- A Division of World Insurance
01.2008 - Current
- Within 5 years reduced agency's loss from 188% to 45%.
- Consistently had the top performing sales growth throughout the Foy Agencies exceeding 15% annually.
- Managed staff performance by proactively addressing deficiencies and training weaknesses.
- Maintained compliance with industry regulations by conducting regular audits of policies, procedures, and employee practices.
- Leveraged technology platforms for efficient management of client accounts, policy changes, claims processing, and billing inquiries.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
- Developed strong relationships with clients, resulting in increased satisfaction, retention rates and referrals.
- Optimized resource allocation by monitoring agent productivity levels and adjusting staffing as needed for maximum efficiency.
Marketing Representative
Concord Group Insurance
11.2004 - 12.2007
- Grew agency plant from 53 to 96 agents through cold calling agencies throughout MA.
- Created reports tracking agency performance, adherence to company underwriting guidelines and helped develop agents production.
- Collaborated with the underwriting staff to identify and remediate poor performing agencies.
- Responded to agency inquiries promptly and train agency staff on company software.
- Helped develop new PL producers for select agencies.
Agency Manager
Kaplansky Insurance
03.2000 - 09.2004
- Managed both personal and commercial line account managers.
- Additionally, I was responsible for producing both commercial and personal lines of business.
- Streamlined and centralized commercial lines workflow to improve efficiencies and profitability.
Agency Manager/ Principal
First Insurance Agency
09.1995 - 03.2000
- PL and CL Producer.
- Earned 33% ownership in the agency through excellent sales performance.
- Improved agency loss ratio to consistently achieve profit sharing goals.
- Doubled book of business.
Commercial Lines Producer
Insurance Center of New England
01.1992 - 09.1995
- Recruited by The Insurance Center of New England from Sentry Insurance where I was a top performing rookie agent.
- Trained for 3 years in the St. Paul Partnership Producer Program.
- Mentored with a top producer.
- Regularly worked with top sales trainers.
Education
Physical Sciences
Framingham State University
Framingham, MA06-1983
High School Diploma -
Milford High School
Milford, MA09-1979
Skills
- Relationship building
- Operations management
- Team development
- Sales growth through consultative selling
- Harvard Project on Negotiation
- Well-versed with a myriad of insurance software programs
Accomplishments
Certified Insurance Counselor ( CIC)
Licensed Insurance Agent
Agent of the Year ( Foy Insurance)
Timeline
Agency Manager/ Producer
Foy Insurance- A Division of World Insurance
01.2008 - Current
Marketing Representative
Concord Group Insurance
11.2004 - 12.2007
Agency Manager
Kaplansky Insurance
03.2000 - 09.2004
Agency Manager/ Principal
First Insurance Agency
09.1995 - 03.2000
Commercial Lines Producer
Insurance Center of New England
01.1992 - 09.1995
Physical Sciences
Framingham State University
High School Diploma -
Milford High School
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