Michael Caputo
Tyngsboro,MA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
21
21
years of professional experience
Work History
Dispatch Manager
Safelite Auto Glass
04.2014 - Current
- Managed daily scheduling of all labor and equipment needs and changes, embracing continuous improvement efforts.
- Established and maintained positive relations with all drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Trained over 5 employees on accurate triaging and dispatching procedures while personally handling 100 daily calls.
Field Merchandiser
Retail Assistance Corporation
04.2014 - Current
- Updated seasonal displays such as windows and mannequins to highlight current product lines.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Merchandised cases from back room to sales floor by filling display units or shelves with products.
Store Manager
Stein Mart Inc.
07.2013 - 04.2014
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Hired, trained, evaluated performance and enforced disciplinary actions for 75 associates.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Operations Manager
Lord & Taylor
03.2012 - 04.2013
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Store Manager
Kohls Corp.
03.2004 - 03.2012
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Bachelor of Science - Political Science
Northeastern University
Boston, MA03.1992
Skills
- Staff Training and Development
- Customer Communication
- Phone dispatch
- Route Planning
- Workflow Planning
Timeline
Dispatch Manager
Safelite Auto Glass
04.2014 - Current
Field Merchandiser
Retail Assistance Corporation
04.2014 - Current
Store Manager
Stein Mart Inc.
07.2013 - 04.2014
Operations Manager
Lord & Taylor
03.2012 - 04.2013
Assistant Store Manager
Kohls Corp.
03.2004 - 03.2012
Bachelor of Science - Political Science
Northeastern University
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