Michael Carreau
Westport
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
2027
2027
years of professional experience
1990
1990
years of post-secondary education
Work History
Retail Program Manager / Sales Manager
ARS Rescue Rooter
Stoughton
03.2025 - Current
- Coordinated service schedules for residential plumbing and HVAC projects.
- Managed communication between customers and technicians for timely service updates.
- Assisted in developing project timelines to ensure efficient workflow execution.
- Organized training sessions for new staff on company policies and procedures.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Managed external client and business partner relationships.
- Generated and delivered reports, program review presentations and other program status updates.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Sales Associate/Customer Service Advisor
Camping World
Berkley
03.2024 - 03.2025
- Assisted customers in selecting camping gear and equipment.
- Maintained knowledge of product features and benefits for effective sales.
- Organized merchandise displays to enhance customer experience and accessibility.
- Collaborated with team members to achieve daily sales goals.
- Responded to customer inquiries and resolved issues promptly.
- Helped customers find specific products, answered questions, and offered product advice.
- Participated in training sessions to improve product knowledge and sales techniques.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers in selecting products and services that meet their needs.
- Maintained knowledge of current promotions and sales to inform customer choices.
- Assisted customers with service inquiries and product recommendations.
- Scheduled service appointments and managed workflow efficiently.
- Communicated service options and pricing to clients clearly.
- Handled customer complaints with professionalism and empathy.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Sales Manager
NEWPRO
Wrentham
09.2021 - 03.2024
- Managed sales team to achieve monthly revenue targets.
- Developed training programs to enhance team product knowledge.
- Coordinated client meetings to discuss project updates and needs.
- Oversaw customer relationship management system for tracking leads.
- Assisted in creating sales presentations for potential clients.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Resolved customer complaints regarding sales and service.
Sales Manager
Heqrthside fireplace and patio
Westport
03.2019 - 09.2021
- Managed sales team to achieve monthly revenue targets.
- Developed training programs to enhance team product knowledge.
- Coordinated client meetings to discuss project updates and needs.
- Oversaw customer relationship management system for tracking leads.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Territory Sales Manager
Sheds USA / TUFF SHED
Portsmouth
10.2017 - 03.2019
- Managed territory sales strategies to increase market share for Sheds USA products.
- Developed relationships with local contractors to promote TUFF SHED offerings.
- Conducted product demonstrations to educate customers on features and benefits.
- Trained and mentored junior sales staff on effective selling techniques.
- Attended industry trade shows to network and showcase Sheds USA products.
- Supervised a team of sales representatives within the assigned territory.
- Discovered sales opportunities by showcasing products and services to interested clients.
Sales Manager
Home Depot
Shrewsbury
03.2008 - 10.2017
- Managed sales team to achieve monthly revenue targets.
- Developed training programs to enhance team product knowledge.
- Coordinated client meetings to discuss project updates and needs.
- Assisted in creating sales presentations for potential clients.
- Achieved company growth and brand development through market expansion and sales.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Combat Engineer
United States Marine Corps
Jack
- Constructed and repaired critical infrastructure in diverse environments.
- Conducted demolitions and explosive operations following safety protocols.
- Maintained tools and equipment, ensuring readiness for deployment tasks.
- Inspected and maintained combat engineer equipment.
- Identified hazardous objects such as unexploded ordnance or improvised explosive devices.
- Conducted reconnaissance operations to identify terrain features and potential threats.
- Operated heavy machinery such as bulldozers, cranes, backhoes.
- Repaired damaged structures such as buildings, walls, fences.
- Trained and instructed subordinates and supported units in combat training.
Education
Old Rochester Regional High School
Mattapoisett, MASkills
- Construction knowledge
- Framing, Roofing, Siding, Windows, Entry Doors
- Team-oriented and dependable
- Sales and SalesManagement
- Time management
- Customer service
- Communication skills
- Computer literacy
- Documentation review
- Leadership Management
- Project management
- Team coordination
- Sales forecasting
- Relationship management
- Training development
- Problem solving
- Project coordination
- Problem-solving
- Onboarding and training
- Team leadership and direction
Work Preference
Salary Range
$85000/yr - $200000/yrTimeline
Retail Program Manager / Sales Manager
ARS Rescue Rooter
03.2025 - Current
Sales Associate/Customer Service Advisor
Camping World
03.2024 - 03.2025
Sales Manager
NEWPRO
09.2021 - 03.2024
Sales Manager
Heqrthside fireplace and patio
03.2019 - 09.2021
Territory Sales Manager
Sheds USA / TUFF SHED
10.2017 - 03.2019
Sales Manager
Home Depot
03.2008 - 10.2017
Combat Engineer
United States Marine Corps
Old Rochester Regional High School