Michael Connall
Pembroke
Summary
Dynamic professional with a proven track record at Mia Regazza and Connall Landscape and Design, excelling in customer service and project management. Skilled in OSHA compliance and effective team leadership, demonstrated by significantly increasing sales and successfully managing complex hardscape projects. Expert in vendor negotiation and fostering client relationships, ensuring project success and operational excellence. Heavily focused on achieving maximum efficiency, while upholding high standards of quality service.
Overview
7
7
years of professional experience
Work History
Hardscape Foreman
Connall Landscape and Design
06.2018 - Current
- Developed work schedules for team members to maximize shift coverage.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
- Analyzed project blueprints and specifications to identify exact number of laborers needed to complete job.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Installed ponds, waterfalls and other water features and tested for proper functionality.
- Managed supply inventory and assigned replenishment to team members.
- Supervised team member performance to meet client deadlines and requirements.
- Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
- Identified tools, machinery and personnel required for projects and properly managed resources.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
- Monitored weather conditions to plan work schedules effectively and minimize project delays.
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Maintained tools and equipment to foster safe and consistent operation.
- Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Directed and supervised construction of fences, decks and other outdoor structures.
Waiter
Mia Regazza
02.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Pembroke High School
Pembroke, MA05-2019
Skills
- OSHA compliance
- Vendor negotiation
- Site preparation
- Task delegation
- Employee training
- Portfolio management
- Commodity sales
- Quantitative skills
- Data interpretation
- Account planning
- Competitor tracking
- Sales presentation
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
-Financial Planning
-Commodity Trading
-Risk Management
Timeline
Waiter
Mia Regazza
02.2023 - Current
Hardscape Foreman
Connall Landscape and Design
06.2018 - Current
High School Diploma -
Pembroke High School
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