Michael Dick
Waiter
Revere
Summary
Experienced server bringing enthusiasm, dedication, and an exceptional work ethic. Trained in excellent customer service. High energy and outgoing with a dedication to positive guest relations. High-volume dining, customer service, and cash handling background. Comprehensive knowledge of alcoholic beverage mixing and serving. Can handle large crowds and maintain composure during stressful situations. Incredible memory with the proven ability to quickly learn all aspects of new menus and specialties.
Overview
14
14
years of professional experience
Work History
Waiter
Fratelli’s
01.2019 - 10.2024
- Promptly greeted guests, took food and beverage orders, and provided detailed menu recommendations
- Delivered exceptional, friendly and efficient service in a high-volume dining environment
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Ensured compliance with age requirements for alcohol purchases
- Effectively communicated special requests, allergies and dietary needs to kitchen staff
- Assisted teammates to improve performance and maintain smooth service flow
- Excelled in managing large parties and maintaining composure under pressure
- Worked overtime and coverage shifts, including weekends and holidays, as needed
Waiter
Strega Prime
04.2016 - 11.2018
- Promptly greeted guests and took food and beverage orders
- Described menu items/daily specials in detail and provided recommendations when requested
- Delivered exceptional, friendly and fast service
- Excelled in timely management of food runners with patrons orders
- Worked with individual servers to improve performance
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Ensured customer’s minimum age requirements for purchase of alcoholic beverages
- Answered guest inquiries and resolved issues promptly
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Expansive knowledge in wine pairings with food
- Obtained overtime and coverage shifts, including but not limited to holidays, when asked and needed
Waiter/Bartender
Boston College Club
09.2012 - 04.2016
- Promptly greeted guests and took food and beverage orders
- Described menu items/daily specials in detail and provided recommendations when requested
- Delivered exceptional, friendly and fast service
- Worked with individual servers to improve performance
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Ensured customer’s minimum age requirements for purchase of alcoholic beverages
- Answered guest inquiries and resolved issues promptly
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Prepared/setup/break down rooms for different functions
- Worked extra hours when required and sometimes at very short notice
Bartender Supervisor
Revere Moose Lodge
04.2011 - 03.2012
- Ensured customer’s minimum age requirements for purchase of alcohol and tobacco products
- Provided excellent customer service even with irate customers
- Ensured selling and serving of beverages in properly sequenced manner
- Supervised and trained staff in all aspects of bar service and equipment
- Estimated and ordered foods, liquors, wines, or other beverages, as well as supplies to ensure that stocks were according to estimated demand
- Arranged schedules; monitored and maintained cleanliness within the bar
- Booked functions for the hall
- Planned and arranged weekend entertainment
- Scheduled card tournaments, pool tournaments and dart leagues
- Took Keno bets
- Stocked and cleaned up after shifts
- Opened and closed the establishment
Skills
- Exceptional interpersonal skills
- Trained in liquor, wine and food service
- Sales and marketing skills
- Customer service
- Strong multitasking
- High volume dining
Timeline
Waiter
Fratelli’s
01.2019 - 10.2024
Waiter
Strega Prime
04.2016 - 11.2018
Waiter/Bartender
Boston College Club
09.2012 - 04.2016
Bartender Supervisor
Revere Moose Lodge
04.2011 - 03.2012
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