Michael Donovan
Lowell
Summary
Dedicated Team Leader with a strong focus on enhancing customer satisfaction and resolving complaints efficiently. Skilled in schedule coordination and training staff to deliver consistent, high-quality service.
Overview
4
4
years of professional experience
Work History
Bakery Team Leader
Wegmans
Burlington
12.2025 - Current
- Supervised daily bakery operations, ensuring adherence to product quality standards.
- Coordinated baking schedules to optimize product availability for customers.
- Managed inventory levels and facilitated product ordering to meet demand.
- Trained team members on food safety and sanitation practices.
- Assisted customers with inquiries and provided exceptional service.
Service Team Leader
Wegmans
Burlington
11.2023 - 11.2025
- Supervised daily operations of service team, ensuring exceptional customer experiences.
- Trained new employees on company policies and procedures for consistent service delivery.
- Resolved escalated customer complaints promptly, maintaining professionalism and empathy.
- Coordinated team schedules to optimize coverage during peak hours, enhancing efficiency.
- Provided leadership and guidance to service team, fostering a culture of customer satisfaction.
- Motivated team members to build loyalty, supporting retention and growth initiatives.
- Collaborated with other departments to address customer issues quickly and effectively.
- Delegated daily tasks to team members to optimize group productivity.
Front End Coordinator
Wegmans
Burlington
01.2022 - 11.2023
- Managed cash register operations and maintained accurate cash handling procedures.
- Implemented front-end merchandising strategies to enhance product visibility.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06-2021
Skills
- Food safety compliance
- Product quality control
- Production scheduling
- Stock rotation
- Team training
- Customer experience improvement
- Sales promotion
- Problem solving
Timeline
Bakery Team Leader
Wegmans
12.2025 - Current
Service Team Leader
Wegmans
11.2023 - 11.2025
Front End Coordinator
Wegmans
01.2022 - 11.2023
High School Diploma -
Greater Lowell Technical High School