Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael fernandez

North Andover

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Paraprofessional

Lawrences
01.2024 - Current
  • Supported classroom activities, reinforcing learning objectives and enhancing student engagement.
  • Assisted lead teachers in implementing individualized education plans for diverse learners.
  • Facilitated small group instruction to address specific academic needs and promote skill development.
  • Collaborated with educators to create a positive and inclusive learning environment for all students.

Server

Apple Bees
06.2020 - 09.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Learned safety protocols to maintain a secure and welcoming atmosphere for guests.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

Market Baskit
11.2015 - 12.2019
  • Processed customer transactions accurately and efficiently using POS systems.
  • Managed cash drawer, ensuring accurate reconciliation at shift end.
  • Assisted customers with product inquiries, enhancing shopping experience.
  • Trained new staff on checkout procedures and customer service standards.

Education

Associate of Arts - Histroy

Middle Sex Community College
Lowell Mass
05-2023

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Social skills training
  • Crisis management

Timeline

Paraprofessional

Lawrences
01.2024 - Current

Server

Apple Bees
06.2020 - 09.2024

Cashier

Market Baskit
11.2015 - 12.2019

Associate of Arts - Histroy

Middle Sex Community College

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Michael fernandez