Summary
Overview
Work History
Education
Skills
Timeline
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Michael George

Marshfield

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Levitate
Marshfield
05.2021 - Current
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assisted with kitchen preparation during peak times as needed.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Customer Service Lead

Levitate
Marshfield
05.2020 - Current
  • Directed customer service staff activities, including training, coaching and performance management.
  • Handled customer inquiries and complaints in a professional manner.
  • Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Implemented changes based on feedbacks received from customers.
  • Provided expertise on product knowledge, services, policies and procedures to customers.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.

Summer Camp Manager

Levitate
Marshfield
04.2020 - 07.2022
  • Provided guidance, support, and discipline to campers as needed.
  • Performed regular maintenance checks on equipment used during activities.
  • Organized and supervised daily activities for a group of children.
  • Created learning opportunities through recreational activities including arts and crafts, swimming lessons, sports games.
  • Ensured the safety of all participants by enforcing rules and regulations.
  • Monitored camper progress throughout the duration of the summer program.
  • Maintained effective consistent communication with parents and families using email.
  • Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
  • Handled check-in duties to acclimate new campers.

Education

Bachelor of Science - Marketing

Bridgewater State University
Bridgewater, MA
05-2025

Skills

  • Digital marketing
  • Market research
  • Data analysis
  • Customer service
  • Project management
  • Brand development

Timeline

Restaurant Manager

Levitate
05.2021 - Current

Customer Service Lead

Levitate
05.2020 - Current

Summer Camp Manager

Levitate
04.2020 - 07.2022

Bachelor of Science - Marketing

Bridgewater State University

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Michael George