Michael Gingras
Pittsfield
Summary
Detail-oriented professional with a proven record in customer service and team leadership. Experienced in staff training and development, ensuring high-quality service delivery and operational excellence.
Overview
8
8
years of professional experience
Work History
Technician
Berkshire Tick and Mosquito
Pittsfield, MA
04.2026 - Current
- Assisted in preparing and maintaining equipment for mosquito and tick control treatments.
- Learned safety protocols for handling pesticides and other treatment materials.
- Supported team in executing pest control applications according to established procedures.
- Gained experience with personal protective equipment (PPE) during operational tasks.
Assistant Baseball Coach
Pittsfield Public Schools
Pittsfield, MA
04.2025 - Current
- Assisted in developing practice plans and drills to enhance team performance.
- Supported head coach during game strategy discussions and player evaluations.
- Coordinated team logistics, including transportation and equipment management.
- Provided individualized feedback to players to foster skill development.
Sales Associate
Downswings Indoor Golf Center
Pittsfield, MA
12.2023 - Current
- Assisted customers in selecting golf equipment and merchandise, enhancing overall shopping experience.
- Maintained knowledge of product features and benefits to effectively address customer inquiries.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
Assistant Basketball Coach
Monument Mountain Regional High School
Great Barrington, MA
11.2024 - 02.2025
- Developed and implemented practice plans to enhance player skills and teamwork.
- Assisted head coach in game strategy formulation and execution during competitions.
- Mentored student-athletes, promoting personal development and academic achievement.
- Analyzed game footage to identify areas for improvement and strategic adjustments.
Head Golf Professional
General Electric Athletic Association
Pittsfield, MA
10.2023 - 10.2025
- Developed and implemented training programs for junior golf staff to enhance service quality.
- Oversaw daily operations of golf course, ensuring optimal playing conditions and customer satisfaction.
- Managed tournament logistics, including scheduling, marketing, and participant coordination.
- Analyzed player feedback to refine course offerings and improve guest experiences.
- Promoted a welcoming environment to attract new members, resulting in steady club growth.
- Boosted pro shop sales with strategic inventory management and strong supplier relationships.
General Manager
Sea Mountain Golf Course
Sitka, AK
03.2023 - 09.2023
- Directed daily operations to enhance customer satisfaction and maintain service excellence.
- Implemented cost control measures to improve profitability while maintaining quality standards.
- Managed staff schedules, ensuring optimal resource allocation and effective team performance.
- Developed marketing strategies to increase course visibility and attract new members and visitors.
Tour Guide
Bumble Expeditions
Sitka, AK
04.2023 - 09.2023
- Designed engaging itineraries that enhanced guest experiences and showcased local culture.
- Conducted thorough research on historical sites to provide accurate and captivating narratives.
- Collaborated with local businesses to create unique partnership opportunities for tours.
- Trained new tour guides in company standards and customer service excellence.
Assistant Golf Professional
General Electric Athletic Association
Pittsfield, MA
04.2018 - 10.2022
- Assisted in daily golf operations, ensuring exceptional service and adherence to standards.
- Coordinated scheduling for lessons and events, optimizing facility usage and member satisfaction.
- Developed and implemented training programs for staff, enhancing service delivery and team performance.
- Managed inventory of golf equipment and merchandise, maintaining quality control and stock levels.
Head JV Basketball Coach
Lee High School
Lee, MA
11.2017 - 02.2020
- Developed and implemented training programs to enhance player skills and teamwork.
- Coordinated game strategies and practiced drills to optimize team performance.
- Mentored assistant coaches, fostering their professional development and coaching techniques.
- Analyzed game footage to assess player performance and inform strategic decisions.
Education
Associate of Science - Psychology
Westfield State University
Westfield, MA05.2027
Associate of Science - Criminal Justice
Berkshire Community College
Pittsfield, MA12.2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Food and beverage operations
- Team building and leadership
- Staff training and development
- Public relations
- Budgeting and financial planning
- Merchandising and inventory control
Timeline
Technician
Berkshire Tick and Mosquito
04.2026 - Current
Assistant Baseball Coach
Pittsfield Public Schools
04.2025 - Current
Assistant Basketball Coach
Monument Mountain Regional High School
11.2024 - 02.2025
Sales Associate
Downswings Indoor Golf Center
12.2023 - Current
Head Golf Professional
General Electric Athletic Association
10.2023 - 10.2025
Tour Guide
Bumble Expeditions
04.2023 - 09.2023
General Manager
Sea Mountain Golf Course
03.2023 - 09.2023
Assistant Golf Professional
General Electric Athletic Association
04.2018 - 10.2022
Head JV Basketball Coach
Lee High School
11.2017 - 02.2020
Associate of Science - Psychology
Westfield State University
Associate of Science - Criminal Justice
Berkshire Community College