Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michael Gordon

Foxboro

Summary

Dynamic manager with proven expertise in team leadership and project planning at WESCO Distribution Inc. Skilled in enhancing operational efficiency and fostering strong customer relationships. Adept at vendor coordination and performance evaluation, driving team success through effective coaching and mentorship. Committed to safety management and delivering exceptional service.

Overview

21
21
years of professional experience

Work History

Manager Lighting Projects Team

WESCO Distribution Inc., EESCO Division
Canton
01.2016 - Current
  • Led team in daily operations and ensured adherence to safety protocols.
  • Trained staff on operational procedures and best practices in distribution.
  • Implemented process improvements for enhanced operational efficiency.
  • Collaborated with cross-functional teams to streamline communication and project execution.
  • Conducted performance evaluations to support employee development initiatives.
  • Coordinated with vendors to ensure timely delivery of materials and services.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Inside Salesperson

Needham Electric Supply - Support Office
CANTON
04.2004 - 12.2015
  • Assisted customers with product selection and provided expert recommendations.
  • Managed inventory levels and coordinated product restocking efforts.
  • Processed sales transactions accurately and efficiently using point-of-sale systems.
  • Developed strong relationships with customers to enhance service satisfaction.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Maintained a clean and organized sales environment to promote a positive experience.
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.

Education

Bachelor of Arts - Political Science And Government

UMASS AMHERST
AMHERST MA
05-1992

Skills

  • Team leadership
  • Safety management
  • Project planning
  • Vendor coordination
  • Performance evaluation
  • Customer relationship management

Accomplishments

  • Proficient in Microsoft Excel

Timeline

Manager Lighting Projects Team

WESCO Distribution Inc., EESCO Division
01.2016 - Current

Inside Salesperson

Needham Electric Supply - Support Office
04.2004 - 12.2015

Bachelor of Arts - Political Science And Government

UMASS AMHERST

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Michael Gordon