Michael Hanna

• Greeted customers and offered assistance for increased customer satisfaction.
• Increased customer satisfaction by providing exceptional service at all times.
• Worked as Team player in several departments creating displays to attract sales.
• Kept aisles and shelves neat in appearance thus making items easier to locate. Aware of product locations throughout store.

• Assisted senior with activities of daily living, brought them to appointments and memory care.
• Cooked meals, helped administer medication, and assisted with household chores.

In Formation and discernment for Diocese of Springfield MA

• Studied Theology and Philosophy for three (3) years.
• Summer/ in-semester pastoral assignments in Diocese of Springfield MA

• Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.

• Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth..
• Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
• Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.

• Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
• Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
• Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.