Michael Hidalgo
Lawrence
Summary
Experienced and dynamic manager who excels in customer service and team leadership. Helped spearhead operational strategies that enhanced sales culture in the food and beverage department. Recognized for training and mentoring staff, fostering a collaborative environment, and ensuring compliance with safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
AMC Theatres
01.2024 - Current
- Assists in driving a heavy sales culture in our food and beverage department.
- Supports building operations by ensuring various weekly tasks get completed (film schedule, liquor/beer/wine orders, etc.)
- Provides assistance with recruitment efforts and training of new employees.
- Handled inventory and stock.
- Works and interacts regularly with customers on a consistent basis.
Supervisor
AMC Theatres
03.2023 - 01.2024
- Provided optimal assistance to the managers on duty and handled a variety of tasks.
- Trained new employees on operational procedures and equipment usage.
- Worked on the crew schedule and ensured all employees had a fair work balance.
Crew Leader
AMC Theatres
05.2022 - 03.2023
- Acted as a link between crew and management to promote a communicative work culture.
- Trained new employees on operational procedures and equipment usage.
- Worked proficiently in all crew operations.
Crew Member
AMC Theatres
06.2021 - 05.2022
- Delivered exceptional customer service by efficiently processing orders and resolving inquiries.
- Worked in a multitude of crew operations (concessions, usher, ticket greeter, etc.).
Education
High School Diploma -
St. John's Preparatory School
Danvers, MASkills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
TIPS Certified
Timeline
Manager
AMC Theatres
01.2024 - Current
Supervisor
AMC Theatres
03.2023 - 01.2024
Crew Leader
AMC Theatres
05.2022 - 03.2023
Crew Member
AMC Theatres
06.2021 - 05.2022
High School Diploma -
St. John's Preparatory School
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