MICHAEL KELLEHER
Centerville
Summary
At MARTYS INC, I elevated customer satisfaction by expertly recommending automotive services, leveraging my skills in vehicle assessment and customer service. Known for exceptional multitasking and organization, I fostered seamless communication across departments, significantly enhancing service experiences and maintaining high satisfaction standards. My proactive approach and strong work ethic have been pivotal in achieving and surpassing targets.
Overview
10
10
years of professional experience
Work History
Service Advisor
MARTYS INC
04.2014 - 07.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
Associate of Arts - Liberal Arts
Cape Cod Community College
West Barnstable, MASkills
- Customer Service
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
Timeline
Service Advisor
MARTYS INC
04.2014 - 07.2024
Associate of Arts - Liberal Arts
Cape Cod Community College
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