Michael Kelley

In the last 3 years with Toast I have continuously used NetSuite. Over the last year I have learned to use Salesforce and Toast Web. Using the restaurant location GUID to find information such as sales summaries, credit memos and invoices.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Investigated and resolved customer inquiries and complaints quickly.

• Enhanced team productivity by providing ongoing training, guidance, and support.
• Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
• Assisted in the planning and execution of large-scale events, ensuring seamless coordination among various stakeholders on-site logistics management.

• Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools.
• Identified potential safety hazards and reported incidents and hazards to management.
• Completed custom fireplace installations that provided warmth, comfort, and visual interest in residential settings while adhering to local building codes for safety compliance purposes.
• Laid brick for block walls and adhered to local codes and project restrictions.