Michael Kelley
Milford
Summary
Dynamic General Manager with a proven track record at Buffalo Wild Wings, excelling in inventory management and customer service. Skilled in financial analysis and employee training, I have successfully enhanced operational efficiency and fostered team collaboration, resulting in improved performance and customer satisfaction. Committed to achieving strategic objectives through effective leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Buffalo Wild Wings, BWW
Warwick
07.2024 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created schedules and monitored payroll to remain within budget.
General Manager
Cava Grill
Mansfield
04.2023 - 04.2025
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Formed and sustained strategic relationships with clients.
- Trained employees on duties, policies and procedures.
- Delegated work to staff, setting priorities and goals.
General Manager
First Watch Daytime Cafe
Orlando
09.2020 - 03.2023
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Recruited, interviewed and hired qualified staff for open positions.
- Delegated work to staff, setting priorities and goals.
- Trained employees on duties, policies and procedures.
Product Coach/Kitchen Manager
Texas Roadhouse
Melbourne Beach
04.2015 - 11.2020
- Oversaw meal preparation and monitored food handling to encourage safety.
- Developed and implemented kitchen policies, procedures and quality standards.
- Explained goals and expectations required of trainees.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Master of Arts - Art Education
UMass Dartmouth
North Dartmouth, MA05-1999
Skills
- Inventory management
- Financial analysis
- Employee training
- Customer service
- Payroll administration
- Regulatory compliance
- Team building
- Performance evaluation
- Process improvement
- Staff recruitment
- Staff training
- Budget administration
- Training and coaching
Certification
- Kitchen Manager of the Year 2019 & 2020
Timeline
General Manager
Buffalo Wild Wings, BWW
07.2024 - Current
General Manager
Cava Grill
04.2023 - 04.2025
General Manager
First Watch Daytime Cafe
09.2020 - 03.2023
Product Coach/Kitchen Manager
Texas Roadhouse
04.2015 - 11.2020
Master of Arts - Art Education
UMass Dartmouth
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